Throughout history, the way businesses interact with customers has undergone dramatic transformations. From the early days of the telegraph to the rise of call centres, and now the dawn of Artificial Intelligence (AI). Each era has brought about new tools and strategies to enhance customer service. As we stand on the brink of another revolution in customer service, learn how AI is set to redefine the way businesses interact with their customers.

Over the past few months, I’ve had many conversations with CFOs, Finance leaders, and transformational leaders, spanning multiple industries and geographies. The common denominator in these conversations quickly became apparent: The expectations in the role of a CFO have greatly gained importance. But I didn’t just hear about a change in importance, I also heard a lot about how exciting this change in function was!

Does your head hurt thinking about how difficult it is to support your company’s accounts receivable (AR) goals with your current credit and collections management practices? These essential functions are challenging enough without the added problems of manual processes, outdated tools and siloed data. Even worse, traditional methods often keep credit and collections mostly separate, hindering their overall effectiveness.