What’s in the ebook?
Supply chain operations and the customer experience (CX) have long been associated with one another. But evolving customer demands combined with a myriad of ongoing disruptions have placed an increasing amount of pressure on today’s distributors to think more holistically and strategically about the relationship between supply chains and B2B Customer Service teams.
This guidebook explores the ever-growing importance of B2B Customer Service’s role in supply chain excellence. Specifically, you’ll learn how AI-powered automation solutions remove common obstacles inhibiting Customer Service teams from providing more timely and meaningful interactions that equate to stronger revenue growth and improved supply chain resiliency.
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About Esker
Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimise working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers and employees.
Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.