Customer Success
Maximise the Value of Your Solutions
Esker goes beyond the simple deployment of its solutions, as we know success depends on adoption and everyday use. That is why a dedicated Customer Success (CS) team provides personalised support to train your teams, share best practices and integrate our solutions into your business processes. Their objective is clear: empower your teams and sustainably maximise the value of your Esker investment.
Why Choose Esker Customer Success Support?
Whether you have just implemented your solution or have been using it for years, it is never too early – or too late – to fully benefit from Esker Customer Success support. Every day, our team supports customers who want to unlock the full potential of their solution and optimise its evolution. Together, we turn challenges into performance drivers.
Build dashboards
that reflect your real KPIs and easily analyse your reporting
Deploy an effective action plan
to achieve your objectives and clearly measure your ROI
Develop your teams’ skills
and strengthen autonomy through tailored training
Address compliance challenges
(Sarbanes-Oxley Act, e-invoicing reform, audits…) with structured guidance
Fully leverage your Esker solutions
by staying informed about the latest functional and technical updates
What Does the Customer Success Team Do for You?
Our Customer Success team adapts to your needs, pace and business priorities, offering tailored support based on seven essential pillars:
Advisory & Dedicated Contact
Your dedicated contact supports you over time, with in-depth knowledge of your project and a focus on ensuring consistency across user experience–centred initiatives.
Assessment & User Workshops
We carry out practical assessments to better understand your needs and working methods, identifying concrete areas for improvement.
Training
We train your key users on deployed solutions using an adapted learning approach to drive adoption, autonomy and skills development on core functionalities.
Automation & Optimisation
We identify automation opportunities to reduce low-value tasks and optimise the ROI of your project.
Administration Support
We support your administrator in managing Esker solutions: guidance on standard features aligned with business needs, diagnostic assistance and testing support.
Key Performance Indicators
We assist in setting up and monitoring KPIs to steer solution usage, adjust actions and evaluate long-term impact.
Business Process Alignment
We analyse your processes to align our solutions with your tools and workflows, improving the overall user experience.
An Expert Team at Your Service
At Esker, a dedicated team of experts supports customers at every stage of their journey — from initial implementation to months or even years later. Our objective: to continue building a trusted partnership based on listening, proximity and a deep understanding of your business challenges
What Benefits Can You Expect?
User Satisfaction
Our approach aims to improve satisfaction in practical terms by addressing real needs and identifying user pain points.
Autonomy
By training and engaging users, we strengthen their autonomy with tools and processes, enabling a smoother and more valuable experience.
Return on Investment
Our user experience–driven initiatives deliver measurable gains in engagement, productivity and retention, maximising ROI.
En quête d’efficacité et de montée en compétences, Soukayna MZOUGUI, Responsable du service client chez PAM BUILDING, a identifié que son équipe utilisait Esker sans en exploiter tout le potentiel. Grâce à une étroite collaboration avec la CS, elle a accompagné son équipe vers une maîtrise complète de l’outil, permettant désormais le traitement de 100 % des commandes clients via Esker.
À la recherche d’une meilleure maîtrise de la solution Esker, Anne-Sophie Scruto, Responsable Projets et Amélioration Continue chez Sonepar, a collaboré étroitement avec l’équipe CS pour optimiser le traitement des factures. Grâce à une formation ciblée des administrateurs et à un travail approfondi sur les rapports, son équipe a pu gagner en autonomie et en efficacité.
Thierry Pralong, Responsable Comptable chez Les Chantiers de l'Atlantique, souligne les bénéfices concrets du passage au mode touchless : "Cette approche a significativement amélioré notre efficacité tout en réduisant les coûts. Nous avons également observé une nette progression du taux de factures payées dans les délais, passant de 70 % à 98 %."
Want to Go Further with Your Esker Solution?
The Customer Success team will support you to optimise your Esker solutions, aligning with your business priorities.