Order-to-Cash Automation Software
Less repetition, more revenue
Esker connects every stage of the order-to-cash process in one AI-driven platform to help large organizations accelerate cashflow, improve control and deliver a smoother customer experience across customer inquiries, orders, invoicing, payment interactions and collections.
WHY MODERNIZE ORDER-TO-CASH?
From fragmented order-to-cash process flow to modern revenue execution
For today’s CFO, order-to-cash (O2C) is no longer just a back-office process. It directly affects cashflow, working capital, financial predictability, revenue recognition and customer experience. When key O2C activities stay disconnected, businesses face longer payment delays, rising credit risk, a lack of visibility into future cash inflows and a higher cost to collect revenue.
Faster cash conversion
Improve cashflow across the customer revenue cycle and reduce the impact of delayed payments.
Better revenue protection
Cut operational friction, tighten credit risk control, ensure consistent revenue recognition and prevent margin erosion.
Lower cost to collect
Streamline revenue collection across teams to cut manual work, boost efficiency and reduce financial operations costs.
Smoother customer experience
Reduce friction across customer interactions that impact payment, trust and loyalty.
Greater financial predictability
Improve visibility into future cash inflows, cash performance and risk exposure.
Better cross-functional execution
Align finance, customer service and operations around the same priorities.
10–25% reduction
in DSO
Up to 95% reduction in unapplied cash
71% reduction in overdue payments
Millions in working capital unlocked
SOLUTIONS THAT SPAN THE O2C CYCLE
Order-to-cash solutions that support your entire customer revenue cycle
Secure orders & manage risk
Protect cashflow upstream by improving order accuracy and credit control before invoicing begins.
Order Management
Capture and validate B2B orders across channels with more speed, accuracy, fewer errors and stronger support for accurate order fulfillment.
Credit Management
Automate credit reviews and monitor customer risk to support safer, faster decisions.
Deliver exceptional customer service
Give teams the visibility they need to respond faster and reduce friction across the customer journey.
Customer Inquiry Management
Classify and route requests automatically, with self-service capability that helps teams answer faster and more consistently.
Claims Management
Centralize claims and issue resolution to improve collaboration and protect customer relationships.
Accelerate payment collection
Reduce delays across invoicing, cash application, deductions and collections to improve liquidity faster.
Invoice Delivery
Deliver invoices through the right channels with better tracking, compliance and customer visibility.
Cash Application
Match incoming payments to invoices faster and improve receivables visibility.
Deductions Management
Track and resolve deductions more efficiently to reduce delays and protect revenue.
Collections Management
Prioritize the right accounts and focus collection efforts where they have the biggest cash impact.
Esker Order-to-Cash suite integration case studies
Palmer Holland
“Faster cash collection. Empowered staff. Happier customers. When it came time to raise the bar on performance and growth goals, Palmer Holland automated multiple order-to-cash processes with Esker.″
ARTIFICIAL INTELLIGENCE WITH HUMANS IN CONTROL
Elevate your customer experience & cashflow with AI assistance
Esker combines embedded AI, shared O2C data and connected workflows to help large organizations improve cash performance, customer experience and cash management with more control and actionable insights. Artificial intelligence helps teams move faster without losing business context.
AI-driven receivables & customer interactions
- Predict payment behavior and prioritize collections actions
- Automate cash application and payment reconciliation
- Highlight accounts most likely to impact cashflow
- Resolve customer inquiries and disputes faster
Built to integrate with your ERP
- Connect with leading ERP platforms (SAP, Oracle, MS Dynamics, etc.)
- Support ERP-safe architecture aligned with clean-core strategies
- Enable secure API integrations and data exchange
- Handle multi-ERP environments
Built for global scale, governance & performance visibility
- Support operations across multiple entities, countries, currencies and languages
- Scale across complex environments
- Strengthen security and compliance
- Deliver real-time dashboards and KPIs
Watch on-demand order-to-cash demo
Get a behind-the-scenes look at Esker's Order-to-Cash solutions in actions
END-TO-END PROCESS OPTIMIZATION
How Esker orchestrates order-to-cash automation
Esker turns separate O2C activities into one coordinated O2C process flow. Data, decisions and actions move from customer inquiries and order capture to invoice delivery, payment processing, cash applications and dispute resolution without getting lost between teams, helping improve financial operations and more consistent revenue recognition.
01
Capture demand and respond earlier
Connect customer inquiries and orders from the start to speed response times, improve accurate order fulfillment and support a more streamlined order flow with fewer upstream delays.
02
Protect revenue before invoicing
Connect credit decisions to execution to assess risk earlier and prevent downstream delays.
03
Deliver invoices with accuracy, control and better payment readiness
Send the right invoice through the right channel with better visibility, customer alignment and built-in support for smoother payment interactions.
04
Turn incoming cash and payment activity into usable visibility
Match payments faster, improve receivables visibility and give finance teams better insight into payment status with less reconciliation effort across the cash cycle.
05
Resolve what blocks payment and recover revenue faster
Keep disputes, deductions and collections connected to act sooner and recover cash faster.
WHERE CUSTOMER EXPERIENCE MEETS CASH PERFORMANCE
Order-to-cash software built for every team in the revenue cycle
Every team influences O2C performance differently. Esker gives Finance teams, customer-facing teams and IT a single source of truth to improve cashflow, customer satisfaction and operational efficiency across the customer revenue cycle.
CFOs & Finance Leaders
How Esker helps
Improve working capital, increase cash predictability and strengthen control across the order-to-cash process.
Daily impact
- Better visibility into receivables, cashflow and risk exposure
- Stronger oversight of performance, policy and compliance
- Faster access to the insight needed for better decisions and more confident strategic decisions
AR, Billing, Credit & Collections Leaders
How Esker helps
Connect receivables workflows to reduce manual effort, strengthen financial operations, prioritize the right actions and improve coordination from invoicing to cash collection.
Daily impact
- Better control across billing, cash application and collections
- Faster resolution of disputes, deductions and exceptions
- Smarter prioritization based on customer, risk and payment status
Customer Service Teams
How Esker helps
Give teams the visibility they need to respond faster across customer inquiries, orders, invoices and payment-related questions.
Daily impact
- Less time spent searching across disconnected systems
- Faster, more consistent answers for customers
- Stronger customer satisfaction through smoother interactions
IT Leaders
How Esker helps
Deploy a secure, scalable O2C platform that integrates with existing ERP environments and supports governance, successful implementation and adoption without forcing a disruptive new system across complex organizations.
Daily impact
- Fewer disconnected tools and lower integration complexity
- Better governance, robust security features, data protection and access control
- A stronger foundation for scalable automation across the business
Recognized by leading industry analysts
Explore independent analyst insights, from benchmark research to market recognition, and see why Esker stands out across the order-to-cash landscape.
Discover Gartner® insights on how data-driven credit and collections help finance teams reduce DSO, improve forecasting and gain better visibility into payment risk.
See why Esker was recognized by The Hackett Group® for cash application software, with strong AI capabilities, collaborative design and high performance across key criteria.
Ready to get started?
Schedule a demo with a member of our team to see how Esker’s Order-to-Cash solutions can support your business.
Frequently Asked Questions
What is the order-to-cash process?
The order to cash process covers the full cycle from initial order placement to final payment. It typically includes customer inquiries, order capture, credit checks, invoice delivery, payment processing, cash application, dispute resolution and collections. When these steps are connected using best practices, businesses can improve cashflow, support revenue recognition, reduce delays and deliver a better customer experience.
What is order-to-cash software?
Order to cash software helps businesses manage and automate the workflows that connect customer demand to cash collection. A strong O2C platform supports the full O2C process through order management, credit control, invoice delivery, cash applications, collections and reporting in one environment, helping finance teams improve visibility, operational efficiency, cash management and financial operations.
How does order-to-cash automation improve cashflow?
Order-to-cash automation improves cashflow by reducing delays across the cash cycle. It helps businesses speed up invoice delivery, improve payment processing, automate cash application, prioritize collections and resolve disputes faster. The result is better cash collection, fewer manual tasks, stronger financial predictability and a healthier bottom line.
What are good alternatives to manual cash application process automation?
Good alternatives to manual cash application include AI-driven cash application software that can extract remittance data, match payments to outstanding invoices and surface exceptions automatically. The right solution should support best practices, reduce reconciliation effort, improve accuracy and give finance teams better visibility into receivables and payment status.
What is the leading order to cash ERP software?
There is no single answer for every business. The right approach depends on your business environment, process complexity and integration needs. In general, the right tool for large B2B companies supports ERP-safe integration, automation across the full O2C process, AI-driven workflows, real-time dashboards, strong security and the ability to scale across large organizations — rather than functioning as a narrow point product. It should also reflect best practices for integration, governance and long-term scalability.