English US
English UK
English AU
English SG
Français
Deutsch
Italiano
Español
Nederlands6 Strategies to Reduce Bad Debt & Write-Offs
When long-overdue invoices from B2B customers turn into bad debts, the consequences extend far beyond the accounts receivable (AR) department. Bad debts drain working capital, disrupt financial planning and threaten the long-term health of the business.
The Order Fulfillment Process: What It Is & 5 Strategies for Improving Sales Order Processing
Ah, order fulfilment. That essential, yet easily overlooked process of receiving, managing and delivering customer orders. While its end goal will never change — ensuring the right order reaches the right customer at the right time — it’s how the fulfillment happens (and how much it now matters to business success) that’s changing drastically.
Unlocking Liquidity with Smarter Receivables Management
Esker on Air S6 E7: Cencora’s Automation Journey to the Modern Office of the CFO
As the overseer of source-to-pay, order-to-cash and other Finance functions, the Office of the CFO is a company’s control center, helping the business grow, stay organized and make smart decisions. But without the right technology tools, the Office of the CFO won’t get the performance data and visibility into processes they need to drive company growth.
Esker on Air S6 E8: 5 Customer Service Problems You Can Actually Fix with AI
Customer service teams are no strangers to stress. Between inboxes flooded with customer questions, bottlenecks delaying order responses, and claims getting bounced back and forth between disconnected teams, it’s easy to feel like you're constantly playing catch-up. But what if the most common customer service problems aren’t just inevitable — they’re fixable?
Esker on Air S6 E9: How AP & AR Support the Modern Office of the CFO
The responsibilities of modern accounts payable (AP) and accounts receivable (AR) managers go way beyond overseeing data entry and payment processing. As the keepers of cashflow and a company’s real-time financial performance, these roles are finally being recognized as critical components of the wider Office of the CFO.
Esker on Air S6 E11: How Customer Service Supports the Modern Office of the CFO
“Customer service” probably isn’t the first thing that comes to mind when you think of the Office of the CFO. But if you consider how much it impacts cashflow, dispute resolution and customer retention, it seems crazy NOT to give the Customer Service team a seat at the finance table.
Let’s Get Digital: How to Build a Paperless Accounts Payable Process
It doesn’t matter if you’re a hospital system, a chain of restaurants, a manufacturer or a multi-national corporation — accounts payable (AP) processes that are either partially or fully dependent on paper are a giant ball and chain hobbling your efficiency, profitability and — let’s be honest — your sanity.