For most retail and consumer goods businesses, the procure-to-pay (P2P) cycle has been a thorny issue for a long time. The P2P processes still lead to misunderstandings, paperwork and are often stressful. It should come as no surprise that automating the key steps is essential to regaining control and optimizing the process.

In this post, we’re going to explore the P2P process in more detail and discuss why digital transformation should be a priority.

Esker All Access 2021 may be over, but the buzz of excitement and inspiration is still being felt.

Over the span of two days, conference attendees got a virtual experience that comprised 50+ speakers including individuals from Esker’s executive staff, sales staff and CX team, leading analysts from Ardent Partners, Hackett Group and APQC, and even a former Green Bay Packer and Super Bowl champion.

When you’re a customer service manager you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more. But not everyone makes it easy. And with COVID-19 disrupting the world, the service industry was forced to adjust accordingly. Even on the best days, customer service managers were faced unreasonable customers, long hours and cumbersome, inefficient internal processes.