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Want to keep your B2B Customer Service team motivated & efficient ? Want to provide your CSRs with a better experience that in turn creates a better customer experience ?Rather than replacing CSRs with AI — which could impair service levels — supplementing CSR functions with AI technologies can help your business achieve great employee & customer experiences.
AI capabilities can facilitate Customer Service workflows with:
Accurate data capture & analytics on incoming emails & orders
Anomaly detection of unusual quantities & amounts
Sentiment analysis & suggestions for fitting responses
About Esker
Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.