Zimmer Biomet India Improves DSO with Esker

See how Zimmer Biomet India automates collections with Esker Collections Management to reduce DSO, improve financial visibility and strengthen customer experience across its accounts receivable process.

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About Zimmer Biomet India

Zimmer Biomet is a global medical technology company founded in 1927, specializing in orthopedic solutions including joint replacements and dental prostheses. Headquartered in Warsaw, Indiana, the company has around 17,000 employees, 31 global offices and SAP ERP. This story focuses on its India subsidiary’s accounts receivable process.

Key takeaways

DSO below 60 days

Reduced from 130+ days through collections automation

6% overdue

Overdue payments reduced to an all-time best with automated dunning letters

Real-time visibility

Sales and Finance teams access the same customer data through the Esker portal

Read Zimmer Biomet India customer story

Zimmer Biomet India Case study summary

Zimmer Biomet India needed to modernize a manual collections process marked by delayed reporting, limited visibility and difficult-to-prioritize customer follow-up. With Esker Collections Management, the company automated reporting, dunning letters and access to customer information. The result was a DSO reduction from 130+ to below 60 days, improved cashflow and stronger collaboration between Sales and Finance.