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NederlandsWhat you'll learn?
Think your order management and customer inquiry processes are operating at their highest level? Not without the right KPIs.
In this session, you’ll hear from Sarah Eichler, Business Development Manager at Esker, as she explores how Agentic AI and GenAI are redefining the metrics that matter most for process efficiency and service performance in 2026 and beyond. She’ll break down which KPIs teams should be tracking to reduce bottlenecks, improve accuracy, and ensure work flows smoothly across the entire order-to-cash cycle.
From strengthening visibility and accountability across your processes to evaluating how effectively your AI tools are supporting day-to-day work, this webinar offers actionable insights and proven KPIs that lead to real, measurable performance improvements.
How Agentic AI & GenAI are transforming the measurements we used to gauge effectiveness within B2B Customer Service
The 8 most effective “new” KPIs your team should be tracking, including: FRT, ART, Resolution Rate, AI Usage Rate and more
Why Esker’s Customer Service suite is an effective tool for tracking and improving KPIs — all while acting as a single pane of glass for all your customer communications
About Esker
Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.