Measuring Order Management Success: KPIs in a New Era

June 23, 2026 60 minutes

Why should I attend?

Whether you’re ready or not, AI is changing how order management (OM) success is measured. Traditional KPIs still have their place — but only tell part of the story. Join us for a live benchmarking session featuring insights and practical strategies for evaluating OM performance with greater purpose and clarity.

Learn how to:

Benchmark KPIs like Perfect Order Rate, Order Cycle Time, Cost to Serve & more against industry peers

Identify inefficiencies impacting responsiveness, customer experience & operational efficiency

Understand the role AI & automation play in reshaping the way OM success is measured

Connect customer service performance to broader business goals like cashflow, profitability & scalability

When organizations lack visibility into how OM performance compares to evolving industry standards, inefficiencies become harder to identify — and even harder to improve. Learn KPI best practices that can help your team better understand where their performance stands and where the greatest opportunities for improvement exist.

About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.