Measuring Order Management Success: KPIs for a new era

June 24, 2026 60 minutes

Whether you’re ready or not, AI is changing how order management (OM) success is measured. Traditional KPIs still have their place — but only tell part of the story. Join us for a live benchmarking session featuring new APQC insights and practical strategies for evaluating OM performance with greater purpose and clarity.

Webinar replay

Why watch this webinar replay?

Watching this webinar, you'll learn how to:

Benchmark KPIs like Perfect Order Rate, Order Cycle Time, Cost to Serve & more against industry peers

Identify inefficiencies impacting responsiveness, customer experience & operational efficiency

Understand the role AI & automation play in reshaping the way OM success is measured

Connect customer service performance to broader business goals like cashflow, profitability & scalability

About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.