PRODUCT SUPPORT LIFECYCLES
Esker helps you plan your implementation, upgrade and support requirements. Availability of technical support and defect resolution is based on the stage of the product in its support lifecycle.
The following phases are used to categorize our solutions:
| Phase | Definition | Available support * |
|---|---|---|
Active | Current shipping version of a product. | Technical support Defect resolution |
Supported | Product that continues to be supported | Technical support Limited defect resolution ** |
Unsupported | Product that is no longer sold nor supported. | Web self-help (for a limited time) |
* Support available to customers with an active Esker Technical Support & Maintenance contract only.
** Defect resolution is provided for current shipping versions and the prior version only.
Esker DeliveryWare solutions
| Product | Version | Released | End of support |
|---|---|---|---|
Esker DeliveryWare | 6.0* | Oct. 24, 2012 | Jan. 9, 2024 |
*With or without Business Pack installed
For Dialogic fax boards support information, please refer to http://www.dialogic.com/en/products/others/retired-products.aspx.
Unsupported Esker DeliveryWare solutions
- Esker DeliveryWare 5.0
- Esker DeliveryWare 4.0 SP/FP1
- Esker DeliveryWare 4.0
- Esker DeliveryWare 3.5 FP1
- Esker DeliveryWare 3.0, 3.05 and 3.5
- Esker Platform Satellite
- Esker Platform Satellite 3.0
- Pulse Enterprise 1.0, 1.1 and 2.0
- Pulse Satellite 1.1 and 2.0
Esker Fax Server solutions
| Product | Version | Released | End of support |
|---|---|---|---|
Esker Fax | 6.0 | Oct. 24, 2012 | Jan. 9, 2024 |
Esker Fax for Notes | 6.0 | Oct. 24, 2012 | Jan. 9, 2024 |
Esker VSI-FAX | 6.3 | Jan. 15, 2019 | Next release date plus 24 months |
For Dialogic fax boards support information, please refer to http://www.dialogic.com/en/products/others/retired-products.aspx.
Unsupported Fax Server solutions
- Esker VSI-FAX 6.2
- Esker VSI-FAX 6.1
- Esker VSI-FAX 6.0
- Esker Fax 5.0
- Esker Fax for Notes 5.0
- Esker Fax 4.0 SP/FP1
- Esker Fax 4.0
- Esker Fax 3.5 FP1
- Esker Fax 3.0, 3.05 and 3.5
- Esker Fax for Notes 3.5 FP1
- Esker Fax for Notes 3.0, 3.05, 3.5 and 5.0
- Pulse for Fax all versions
- Faxgate all versions
- Esker VSI-FAX for Notes all versions
- Esker VSI-FAX 5.1 and earlier, Esker VSI-FAX Gold Series all versions
Esker Host Access solutions
| Product | Version | Released | End of support |
|---|---|---|---|
Tun | 2016 | Feb. 26, 2016 | Learn more |
SmarTerm | 2016 | Feb. 26, 2016 | Learn more |
For Dialogic fax boards support information, please refer to http://www.dialogic.com/en/products/others/retired-products.aspx.
Unsupported Host Access solutions
- SmarTerm 2014 and earlier
- Tun 2014 and earlier
- Persona 5.0 and earlier
- Esker Plus all versions
- SuperLAT (SmarTerm add-on) all versions
- A-Net all versions prior to 4.3.x
Our partners
- Coming Soon