PRODUCT SUPPORT LIFECYCLES

Esker helps you plan your implementation, upgrade and support requirements. Availability of technical support and defect resolution is based on the stage of the product in its support lifecycle.
The following phases are used to categorize our solutions:

PhaseDefinitionAvailable support *

Active

Current shipping version of a product.Technical support
Defect resolution

Supported

Product that continues to be supported,
but is not the most current version.
Technical support
Limited defect resolution **

Unsupported

Product that is no longer sold nor supported.Web self-help (for a limited time)

* Support available to customers with an active Esker Technical Support & Maintenance contract only.
** Defect resolution is provided for current shipping versions and the prior version only.

Esker DeliveryWare solutions

ProductVersionReleasedEnd of support

Esker DeliveryWare

6.0*Oct. 24, 2012Jan. 2, 2023

Esker DeliveryWare

5.0Sept. 15, 2008Oct. 23, 2015

*With or without Business Pack installed
For Dialogic fax boards support information, please refer to http://www.dialogic.com/en/products/others/retired-products.aspx.


Unsupported Esker DeliveryWare solutions

  • Esker DeliveryWare 4.0 SP/FP1
  • Esker DeliveryWare 4.0
  • Esker DeliveryWare 3.5 FP1
  • Esker DeliveryWare 3.0, 3.05 and 3.5
  • Esker Platform Satellite
  • Esker Platform Satellite 3.0
  • Pulse Enterprise 1.0, 1.1 and 2.0
  • Pulse Satellite 1.1 and 2.0

Esker Fax Server solutions

ProductVersionReleasedEnd of support

Esker Fax

6.0Oct. 24, 2012Jan. 2, 2023

Esker Fax

5.0Sept. 15, 2008Oct. 23, 2015

Esker Fax for Notes

6.0Oct. 24, 2012Jan. 2, 2023

Esker Fax for Notes

5.0Sept. 15, 2008Oct. 23, 2015

Esker VSI-FAX

6.3Jan. 15, 2019Next release date plus 24 months

Esker VSI-FAX

6.2Sept. 26, 2013Jan. 15, 2021

For Dialogic fax boards support information, please refer to http://www.dialogic.com/en/products/others/retired-products.aspx.

Unsupported Fax Server solutions

  • Esker VSI-FAX 6.1
  • Esker VSI-FAX 6.0
  • Esker Fax 4.0 SP/FP1
  • Esker Fax 4.0
  • Esker Fax 3.5 FP1
  • Esker Fax 3.0, 3.05 and 3.5
  • Esker Fax for Notes 3.5 FP1
  • Esker Fax for Notes 3.0, 3.05, 3.5 and 5.0
  • Pulse for Fax all versions
  • Faxgate all versions
  • Esker VSI-FAX for Notes all versions
  • Esker VSI-FAX 5.1 and earlier, Esker VSI-FAX Gold Series all versions

Esker Host Access solutions

ProductVersionReleasedEnd of support

Tun

2016Feb. 26, 201624 months after next version release

SmarTerm

2016Feb. 26, 201624 months after next version release

Tun

2014Dec. 20, 2013Feb. 25, 2018

SmarTerm

2014Oct. 29, 2013Feb. 25, 2018

For Dialogic fax boards support information, please refer to http://www.dialogic.com/en/products/others/retired-products.aspx.

Unsupported Host Access solutions

  • SmarTerm 2009 and earlier
  • Tun 2009 and earlier
  • Persona 5.0 and earlier
  • Esker Plus all versions
  • SuperLAT (SmarTerm add-on) all versions
  • A-Net all versions prior to 4.3.x
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