In this session, you’ll hear from Sarah Eichler, business development manager at Esker, as she explores how agentic artificial intelligence (AI) and generative AI are redefining the metrics that matter most for process efficiency and service performance in 2026 and beyond. She’ll break down which KPIs teams should be tracking to reduce bottlenecks, improve accuracy, and ensure work flows smoothly across the entire order-to-cash cycle.