Advances in automation technology are digitally transforming the way businesses operate by creating new efficiencies, enhancing customer experience and making competition fiercer. By utilizing artificial intelligence (AI) and robotic process automation (RPA), organizations are experiencing benefits they can take straight to the bank. However, before businesses can achieve their own digital metamorphosis, it is important for them to understand what these technologies are, what they are not and, more importantly, how they add value to their order-to-cash cycle.