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Few things kill the mood in accounts receivable (AR) quite like a claim or deduction notification. They’re slow. They’re messy. And once one starts, you know your team’s about to lose hours digging through documents, pinging colleagues for updates and praying the customer hasn’t already called to...
The cost of capital is no longer just a technical variable in financial models: It has become a strategic compass for the modern CFO. In a context where 82% of CFOs have seen their role expand well beyond the confines of the Finance department, understanding and optimizing WACC (Weighted Average...
If you’ve spent any time in procurement circles lately, you’ve probably heard the terms robotic process automation (RPA) and artificial intelligence (AI) thrown around like they’re interchangeable. Spoiler: They’re not. Understanding how they differ, and more importantly how they work together, is...
Customer expectations are evolving fast — and today’s B2B Customer Service teams are expected to keep up. That means fewer delays, fewer errors and faster responses across every order. But how do you measure progress and prioritize improvements? The answer lies in order management benchmarks — a...
“Customer service” probably isn’t the first thing that comes to mind when you think of the Office of the CFO. But if you consider how much it impacts cashflow, dispute resolution and customer retention, it seems crazy NOT to give the Customer Service team a seat at the finance table. However,...
Roadblocks and bottlenecks in your accounts receivable (AR) process aren’t just operational headaches, they’re strategic risks. Every delayed payment and resource-draining collection effort hurts your company’s cashflow, customer relationships and financial health. You can either keep ignoring...
In a world where increasing EBITDA (Earnings Before Interest, Taxes, Depreciation and Amortization) usually means cuts, hiring freezes and supplier reviews, the most astute CFOs are recalibrating their strategy. Instead of focusing on doing more with less, it’s about understanding where you’re...
The responsibilities of modern accounts payable (AP) and accounts receivable (AR) managers go way beyond overseeing data entry and payment processing. As the keepers of cashflow and a company’s real-time financial performance, these roles are finally being recognized as critical components of the...
Getting back into the swing of things after the slow days of summer is never easy. Aside from catching up on emails, it’s also time to look at the coming quarters and plan accordingly. This all in addition to the usual pressures of improving working capital without expanding headcount or...
Date: September 1, 2025 At Esker, protecting your data and communicating with transparency are core commitments. We are sharing details about a third-party incident that may have affected limited Salesforce data. At a glance Incident type: Theft of Salesforce OAuth tokens used by Salesloft and...
Being in procurement these days can feel like you’re Sisyphus heaving a huge rock up a mountain but never able to reach the summit. You push and strain to reduce your company’s costs, but outdated tools and shrinking budgets always keep you from achieving your goals. If you want to get that rock...
Today’s CFOs are far more than just financial stewards. On any given day, they can play the role of growth architect, risk manager, digital champion and strategic visionary. But despite the fact that 9 out of 10 CFOs are now responsible for business-critical decisions that impact the entire...
If you're responsible for the financial health of your organization, knowing the right accounts receivable (AR) metrics to monitor—and how to improve them—is essential. The right key performance indicators (KPIs) don’t just measure your AR performance, they help shape smarter strategies to improve...
Corporate fraud is a growing problem affecting businesses of all sizes and across all sectors. According to Trustpair, 96% of businesses experienced at least one fraud attempt in 2023. Fraud comes with high costs — not just financially, but also in terms of business reputation and trust. What is...
In an office, long, long ago, an AP team spent hours manually entering invoices, chasing approvals and correcting errors. But then, with automation software, AP teams achieved new levels of speed and efficiency. Gone were all the manual processes, missed deadlines and lost revenue. Unfortunately,...
Customer service teams are no strangers to stress. Between inboxes flooded with customer questions, bottlenecks delaying order responses, and claims getting bounced back and forth between disconnected teams, it’s easy to feel like you're constantly playing catch-up. But what if the most common...
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