What’s in the white paper?
This 13-page white paper aims to empower Customer Service professionals with the knowledge and strategies needed to make the necessary transition to an automated solution. By better understanding how automation works and how it integrates within SAP® environments, Customer Service professionals can more effectively persuade their organization’s c-suite to invest in transformative digital technologies and deliver benefits to critical processes, including:
Customer inquiry management — freeing up your team to address inquiries faster & improve CX
Order management — enabling all customer orders to be managed in a single, centralized solution
Customer claim management — addressing bottlenecks that complicate the claims management process
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About Esker
Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.