What you'll learn?
Key topics of discussion include:
What top 8 OM KPIs companies should focus on — from metrics related to order speed & quality to customer perception, employee satisfaction & more
Data poll: How do your current OM KPIs compare to industry standards & what strategies can you pursue if your performance is lagging
How GenAI, NLP, machine learning & other AI technologies can be an effective catalyst for improving OM KPI performance now & into the future
About the hosts
Adrienne Wilson
Director of Sales for Customer Service Solution, Esker
With over 25 years of experience in enterprise software, she is a seasoned business development executive known for leading global strategic partnerships and go-to-market initiatives. Her background spans sales, marketing, and product management, and she excels at aligning cross-functional teams to deliver customer value and drive ROI through a consultative, strategic approach
Nick Carpenter
Business Development Manager, Esker
For the past 8 years, Nick has helped Customer Service Leaders transform their business processes as a way to improve customer satisfaction scores and lower cost to serve