What you'll learn?
Don’t miss this information-packed webinar as Esker’s Matt Kulas spotlights 8 of the most powerful KPIs in B2B customer service. For each KPI, learn why it’s important, how to calculate it and what’s considered a best-in-class number to aim for.
But knowing which KPIs to focus on is only half the battle. You also need the tools to effectively track and improve them. Discover how AI-powered automation solutions provide unmatched visibility into KPIs and ultimately boost speed and accuracy throughout the entire order cycle.
Learn how to calculate KPIs for order speed, order quality, customer perception and employee satisfaction
Understand how to leverage digital automation to improve each KPI, gain greater visibility into your metrics and build a more efficient ordering process
Explore some of the exciting ways AI streamlines the order management experience for both your employees and customers
About the hosts
Matt Kulas
Business Development Manager, Esker
Matt joined Esker in 2013 and assists companies who desire to decrease their manual efforts, increase visibility, and efficiency within their customer service and order entry processes. He works with sales and customer service leaders to help guide them in automating customer service and order entry processes; this process change allows business to repurpose the energies of their team to more meaningful and value-added tasks
Process Excellence Network
Presenting Partner
We provide our global network of process professionals with regular content via articles, white papers, podcasts, webinars and videos to help them do their job better