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Elevating Order Management with AI Automation:

Discover how AI automation equips today’s B2B Customer Service teams with the speed, accuracy, visibility and scalability needed to keep their order management operation running efficiently and their business competitive. From supply chain volatility and economic concerns to rising customer expectations and labor shortages, today’s B2B Customer Service teams face a variety of external factors impacting operational efficiency — particularly in processes like order management (OM).

September 24, 2025 45 Minutes

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What you'll learn?

This webinar explores how AI-powered automation solutions can not only help businesses more successfully navigate these challenges, but also deliver measurable benefits related to fulfilment speed and accuracy, talent retention, and CX.

Learn about common inefficiencies in the typical order journey and how different types of AI (natural language understanding, machine learning, etc.) work to streamline the end-to-end process.

Discover how AI automation helps businesses stay competitive by reducing costly order delays, improving scalability without adding headcount, and enhancing collaboration across teams.

Explore how Esker customers (e.g., FUCHS Lubricants, NVIDIA, MCR Safety) transformed their order management processes, highlighting before-and-after metrics.

About the hosts

Matt Kulas

Business Development Manager, Esker

Matt joined Esker in 2013 and assists companies who desire to decrease their manual efforts, increase visibility, and efficiency within their customer service and order entry processes. He works with sales and customer service leaders to help guide them in automating customer service and order entry processes; this process change allows business to repurpose the energies of their team to more meaningful and value-added tasks

Process Excellence Network

Presenting Partner

We provide our global network of process professionals with regular content via articles, white papers, podcasts, webinars and videos to help them do their job better

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