What you'll learn?
Watch Esker’s Nick Carpenter and Graham Smith to learn about five real-life Customer Service horror stories and how the companies facing them flipped the script with AI automation. You’ll hear about the benefits of specific AI tech on Customer Service outcomes, including:
AI-driven inquiry classification & sentiment analysis for rapid inquiry response & resolution
Order data extraction & anomaly detection to improve speed & productivity without adding headcount
Automatic data capture from claims-supporting documents to streamline & centralize claims management
About the hosts
Nick Carpenter
Business Development Manager, Esker
For the past few years, Nick has worked with leaders in Supply Chain, Customer Service, and Customer Operations to speed up the order-to-cash cycle by automating manual processes
Graham Smith
Business Development Manger, Esker
Graham started at Esker in November of 2019 and his goal is to be a partner in a business's mission to increase productivity and automation. I have real world experiences to solve even the toughest problems. If I can't, I have the determination to find the answers