An AI Assistant for the Shared Inbox: Elevating B2B Customer Service with GenAI

The speed and accuracy of B2B customer service interactions has a direct correlation to your company’s success. See how GenAI improves outcomes for your team and customers! In this webinar, Esker’s Mark Andersen explores how the increased demand for faster, more personalized B2B interactions impacts your team’s performance and, most importantly, how GenAI and other AI-driven automation tools can eliminate the bottlenecks of shared inboxes to drive frictionless interactions and improved customer loyalty.

May 15, 2025 55 Minutes

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What you'll learn?

In addition to learning about the success stories of Esker customers Palmer Holland and MCR Safety, attendees will:

Learn how generative AI facilitates rapid inquiry response and resolution, streamlining interactions for both your team and customers

See how intelligent dashboards and real-time KPIs help CSRs easily analyze every inquiry by type, date or customer

Discover how internal and external collaboration tools enable CSRs to easily initiate conversations and resolve disputes

About the hosts

Mark Andersen

Business Development Manager, Esker

Mark joined Esker back in September 2011, and consults with organizations on how to most effectively manage their complex, ever-changing manual business processes through cloud-based automation solutions and Artificial Intelligence