What you'll learn?
From improving accuracy and accountability across your team to evaluating the effectiveness of your AI tools, this webinar offers actionable insights and proven KPIs that deliver real, measurable business results. Watch and learn:
How Agentic AI & GenAI are transforming the measurements we used to gauge effectiveness within B2B Customer Service
The 8 most effective “new” KPIs your team should be tracking, including: FRT, ART, Resolution Rate, AI Usage Rate and more
Why Esker’s Customer Service suite is an effective tool for tracking and improving KPIs — all while acting as a single pane of glass for all your customer communications
About the hosts
Sarah Eichler
Business Development Manager, Esker
Sarah became part of Esker in 2019, focusing on aiding companies seeking to streamline their operations, enhance visibility, and boost efficiency in their customer service workflows. Collaborating with customer service and IT departments, she facilitates enhancements in processes concerning order entry, customer inquiries, and claims management
CX Network
Presenting Partner
CX Network is the online community for global customer experience, service, insight and marketing professionals who are leveraging customer management strategies to increase customer acquisition and loyalty