What you'll learn?
Learn how generative AI facilitates rapid inquiry response and resolution, streamlining interactions for both your team and customers.
See how intelligent dashboards and real-time KPIs help CSRs easily analyze every inquiry by type, date or customer.
Discover how internal and external collaboration tools enable CSRs to easily initiate conversations and resolve disputes.
About the hosts
Sarah Eichler
Business Development Manager, Esker
Sarah became part of Esker in 2019, focusing on aiding companies seeking to streamline their operations, enhance visibility, and boost efficiency in their customer service workflows. Collaborating with customer service and IT departments, she facilitates enhancements in processes concerning order entry, customer inquiries, and claims management
CX Network
Presenting Partner
CX Network is the online community for global customer experience, service, insight and marketing professionals who are leveraging customer management strategies to increase customer acquisition and loyalty