What you'll learn?
Join Nick Carpenter, Business Development Manager at Esker, and Chris Raleigh, Customer Solutions Manager at Fuchs Lubricants Co., for an insightful discussion highlighting the transformative impact of AI-driven automation on the entire customer order journey.
Learn how to empower your CSRs with AI tools to ensure fast and accurate order management at every step of the process — from order reception and data extraction to validation and confirmation.
Discover how to streamline email triage and simplify the complexities of the shared inbox with automatic classification/routing capabilities and even AI-assisted inquiry responses.
Explore how other solution features — customer portal, advanced analytics, SAP integration, etc. — help Customer Service teams unlock added value for their business.
About the hosts
Nick Carpenter
Business Development Manager, Esker
For the past few years, Nick has worked with leaders in Supply Chain, Customer Service, and Customer Operations to speed up the order-to-cash cycle by automating manual processes
Americas' SAP Users' Group
Presenting Partner
ASUG’s mission is to help our members maximize the value of their SAP investments. So no matter where you are on your SAP journey, ASUG is here to help you navigate every step of the way
Chris Raleigh
Business Process Expert (O2C)-Americas Region, Fuchs Lubricants Co
Throughout his career, Chris Raleigh has acted as Purchasing Manager, Production Planning Manager, Inventory Manager and Materials Manager — all leading to his current role as Business Process Expert (O2C) - Americas Region