What you'll learn?
Listen to Esker’s Director of Sales (O2C), Diana Eagen, as she explores the top KPIs organizations employ to measure customer service and customer satisfaction (according to 2023 APQC research) and how utilizing this data can bring about transformational benefits by:
Empowering your team & organization to make data-driven decisions toimproveoverall efficiency & productivity
Enhancing collaboration & accountability across the organization, whilemitigatingrisks associated with errors & lack of transparency
Ensuring customer relationships & reputational assets continue to providecompetitiveadvantage & profitability
About the hosts
Marisa Brown
Senior Principal Research Lead, APQC
Currently, she focuses on the in-depth needs of APQC’s members in supply chain management and product development as she develops and oversees APQC's supply chain management research agenda
Diana Eagen
Director of Sales, Order-to-Cash
For 25 years, Diana’s expertise has been providing software solutions that compliment an organizations current Finance and IT departments while improving their productivity, efficiency, and environmental impact