Achieve B2B Customer Service Excellence

The more insight you have into your OM processes, the more likely you are to deliver responsive, frictionless customer interactions — see what KPIs make the biggest difference! Order management (OM) KPIs are essential for keeping track of incoming orders, sticking to delivery commitments and ensuring accountability across multiple teams and departments.

Download the ebook

What’s in the ebook?

This ebook shines a light on the most impactful OM KPIs your B2B Customer Service team should be tracking, as well as how automated solutions can help improve:

Speed and quality of orders processed by your team thanks to AI-assisted tools

Visibility over the complete order lifecycle through a “single pane of glass” interface

Customers’ buying experiences by providing an Amazon-like ecommerce portal

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About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.