An Overview of AI in Customer Service

Whether it’s managing inquiries, processing orders or handling claims, AI can dramatically improve all the above for Customer Service teams — read the ebook to learn how. Emerging AI technologies don’t come without a set of valid concerns. However, when used strategically and with the right solution provider, the results can be downright transformative.

Download the ebook

What’s in the ebook?

In this 15-page ebook, you’ll learn about the benefits of “responsible AI” and how Esker’s Customer Service solution suite utilizes the interplay of machine learning, deep learning, NLP, ChatGPT and other AI technologies to help Customer Service teams:

Identify & prioritize inquiries with negative sentiments & streamline response times

Quickly & accurately process orders regardless of format or channel

Improve communication with other departments & collaboration with existing ERP, EDI & CRM systems

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About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.