AI-Powered B2B Customer Service: 5 Inspiring Success Stories

AI is helping companies just like yours rev up their customer service with faster, more accurate management of inquiries, orders and claims requests. See what’s possible when you embrace AI-driven technology. Imagine what your company could achieve when every order is a “perfect order,” every claim is resolved swiftly, and every inquiry is answered rapidly and correctly. This ebook showcases what happened when 5 multinational companies added AI-powered automation to their B2B Customer Service teams.

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What’s in the ebook?

You'll learn how:

A healthcare organization sped up its order processing by 40% and claims processing by 50%

A manufacturing company reduced monthly order entry errors by 62%

A technology business achieved 50% less manual work for customer order processing

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About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.