B2B Order Management Software
An AI-powered B2B order management software solution, Esker Order Management is built for complex order environments — from email and EDI to portals, punchout, mobile and ERP-connected workflows. It helps Customer Service teams automate customer order management, improve order accuracy and gain more control, visibility and flexibility across the full order lifecycle.
FROM MANUAL ORDER PROCESSING TO AI-POWERED CONTROL
Why modernize customer order management?
When customer orders and purchase orders are handled through email inboxes, disconnected sales channels and manual ERP order entry, Customer Service teams face slower order processing, more human error and less control over order data. Esker helps companies replace manual processes with automated workflows that improve speed, accuracy and visibility as order volume grows.
Slow order cycles & missed SLAs
Manual entry, fragmented workflows and order peaks make it difficult to process multiple orders per month received quickly and consistently.
Limited visibility across orders & exceptions
When orders are spread across inboxes, portals and multiple formats, it becomes harder to track status, manage issues and improve performance.
High error rates
Rekeying order data and validating products, pricing and quantities manually increase the risk of avoidable errors and rework.
High cost-to-serve for Customer Service teams
Too much time is spent on repetitive, low-value order tasks instead of higher-value customer interactions.
The impact of order automation
92% less manual entryAI-powered capture and validation reduce repetitive order entry across channels.
5x faster order processingAutomated workflows accelerate order cycles and support more consistent order fulfillment.
3x fewer order entry errorsERP-connected validation helps catch issues before orders are posted.
FROM ORDER RECEIPT TO ERP PROCESSING
How Esker’s order processing software works
Esker Order Management is a single-platform, cloud-based order management system built for the daily workflows of Customer Service teams. It helps capture, validate and process customer orders across sales channels while improving speed, order accuracy and control without adding complexity. Esker supports global operations by handling over 130 document languages and offering its interface in nine languages.
01
Order triage & omnichannel intake
Capture orders from email, EDI, portals, e-commerce, punchout and mobile channels in one workflow, with AI identifying orders in incoming flows and routing them to the right queue or team. This also supports advanced order scenarios, including contract orders, change orders, returns and RFQ workflows.
02
AI extraction & ERP validation
Use AI to extract order data at header and line level, then verify it against ERP information such as products, pricing, quantities and delivery details.
03
Exception resolution & touchless processing
Automatically flag discrepancies, route them to the right person and enable faster resolution through tracked conversations — while allowing eligible orders to move through touchless processing.
04
ERP posting, confirmations & visibility
Create validated orders in the ERP automatically, archive the source document and keep customers informed with order confirmations and shipment notices.
Proven results from enterprise order management teams
Suntory: High-volume order management at scale
“We have stopped manually entering our orders and seen a huge improvement in quality and collaboration.”
NVIDIA: Faster repeat order processing for hypergrowth
- 60x faster repeat order processing
- 3x business growth supported
- No added headcount
FUCHS: Turning customer service into a value driver
“Esker has completely changed the way we work by practically eliminating monotonous and error-prone tasks. The difference is incredible!”
BUILT FOR COMPLEX B2B ORDER ENVIRONMENTS
ERP-Connected order management with AI agents for customer service teams
Order management solution is built for complex B2B order environments where speed, accuracy, and flexibility matter. It streamlines every step from customer interaction to ERP processing. With AI Agent, self-service, and advanced ERP connectivity, it makes order management easier for both customers and teams.
AI agent for Customer Service teams
- Guide teams through key tasks with conversational AI that boosts productivity and simplifies the experience.
- Assists CSRs during order processing, identifying upsell & cross-sell opportunities or suggesting actions for orders with exceptions.
Customer AI Agent & self-service portal
- Empower customer with instant, 24/7 AI support for order questions, status checks, and order placement
- Deliver a seamless, ecommerce-style portal that makes B2B ordering easy and autonomous.
ERP-connected processing including SAP support
- Automate order creation, confirmations and shipment notices across systems
- Ensure SAP Clean Core compliance with a certified connector while reducing integration complexity
Watch on-demand order management demo
See how Esker’s order processing software helps teams automate order entry, improve order accuracy & manage status updates across channels
Who is this order management solution for?
Customer Service teams
Esker Order Management helps Customer Service teams manage multi-channel orders more efficiently by reducing manual entry, streamlining validation, accelerating exception handling and improving end-to-end visibility.
Built for:
- Customer Service Representatives
- Order Desk Teams
- Shared Service Centers
- Customer Service Leaders
IT & SAP teams
Esker supports scalable, enterprise integration with flexible connectivity, SAP-aligned automation and advanced order scenarios, modernizing order processing.
Built for:
- IT Leaders
- SAP Application Owners
- ERP Managers
- Integration Teams
EBOOK
8 Order Management KPIs Worth Measuring
Track the order management KPIs that improve order fulfillment, reporting and business performance.
Key features of Esker’s Order Management solution
Explore the order management features that help Customer Service teams automate order entry, reduce human error, improve order fulfillment and keep order details, status updates and customer communication on one platform.
Email triage & automatic routing
Separate orders from non-order inquiries and route each order to the right queue, team or workflow automatically.
Augmented EDI management
Bring EDI and non-EDI orders into one environment with better visibility, exception handling and CSR autonomy.
Portal, punchout & mobile ordering
Let customers and sales reps manage online order placement, order tracking and status updates through portals, procurement applications and Esker Anywhere.
One-click & touchless processing
Enable eligible orders to move through with minimal or no manual intervention while keeping built-in data checks in place.
Tracked conversations
Clarify order issues directly with co-workers or customers through conversations linked to each order.
AI-powered order management means faster processing, fewer errors and better control across every channel.
Connected customer order management across customer service and order-to-cash
Esker Order Management fits into a broader environment designed to help Customer Service teams manage customer order management, service requests and post-order issues with greater continuity, visibility and control across the order-to-cash process.
Ready to transform your B2B order management practices?
Frequently asked questions about B2B order management software
What is B2B order management software?
B2B order management software helps companies capture, validate, process and track customer orders across channels and systems. It reduces manual order entry, improves order accuracy and gives Customer Service teams better visibility and control from order receipt to fulfillment.
How does order management software help with bulk order management?
Order management software helps teams manage high order volumes more efficiently by automating order capture, validation, routing and ERP posting. This is especially valuable during peak periods, when manual processes make it harder to maintain speed, accuracy and SLA performance.
What should companies look for in order management software?
The best fit is a solution that can automate order processing across multiple sales channels, validate order data against ERP information, support complex order scenarios and give teams clear visibility into order status, exceptions and performance. For enterprise environments, integration flexibility, analytics and scalability also matter.
How does AI improve customer order management?
AI helps automate key steps in customer order management, including document recognition, order data extraction, validation and exception handling. This reduces human error, speeds up order processing and helps teams manage more orders with greater accuracy and consistency.
Can order management software integrate with SAP and other ERP systems?
Yes. Order management software should connect with ERP systems to validate order details, create sales orders and keep data aligned across workflows. For companies running SAP environments, it is especially important to look for secure, scalable integration that supports long-term ERP integrity.
What is the best multichannel order management software?
The best multichannel order management software is one that can centralize orders from email, EDI, portals, e-commerce, punchout and mobile channels in a single platform. It should help teams automate workflows, reduce manual work, improve order tracking and maintain consistent performance across growing order volumes.