WHY AUTOMATE ORDER PROCESSING?
Sales order processing is tied to customer experience as well as your company’s O2C success. Any loose ends and the whole thing can unravel. That’s where Esker’s software comes in. Esker's system uses AI and RPA technology to address the most manual areas of order-taking through a centralised, cloud-based platform.
- Process Orders FasterAutomation software frees up CSR team members to be more productive while eliminating costly order processing and management bottlenecks.
- Make Decisions Using AnalyticsInstant access to KPIs, performance trends & items analytics empowers users to make decisions with greater speed, clarity & strategy.
- Improve Key RelationshipsWhether it’s consistently meeting SLAs or offering self-service tools, Esker helps companies strengthen their customers’ trust.
TOOLS TO AUTOMATE SALES ORDER MANAGEMENT
Esker’s no stranger to the automated order processing game. In fact, we’ve been leading the way for decades, providing our customers with innovative software and intuitive tools such as:
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ORDER TRIAGETriage orders from customer emails received in the customer service shared inbox, using AI-powered classification and routing.
https://www.esker.com.au/solutions/order-cash/customer-inquiry-management/ -
AI & RPA TECHNOLOGYEsker’s solution is powered by AI and RPA technology that optimises data recognition and verification while eliminating bottlenecks such as manual data entry, pulling orders from customer portals and more.
https://www.esker.com.au/solutions/order-cash/customer-service-automation/order-processing/order-data-capture/ -
WEB & MOBILE ORDERINGEsker's convenient e-commerce site allows customers to easily place and track orders, while the Esker Anywhere™ mobile application lets field sales teams and customers do the same while on the go.
https://www.esker.com.au/technology/mobile-business-solutions/ -
EDI ORDER PROCESSINGElevate EDI from the technical to the business level by bringing visibility and flexibility to the entire process, enabling teams to manage exceptions without IT and simplify the onboarding process.
https://www.esker.com.au/technology/edi-integration/ -
ERP INTEGRATIONNot only can Esker’s sales order management solution work alongside any ERP system, but it also features standard connectors for SAP® ECC, SAP S/4HANA® and Oracle® EBS. Users can also check item prices and availability through real-time web services.
https://www.esker.com.au/technology/erp-connectivity/ -
COLLABORATION & COMMUNICATIONEsker’s order management software allows CSRs to clarify orders before fulfilling them via tracked conversations directly on the order that can include employees in sales, logistics or credit departments. It also allows for direct management with customers.
Customer Service Workbook
How Machine-Learning Software Solutions Drive Order Management Excellence
Critical metrics have nowhere to hide.
Automation rates. Processing times. SLA compliance. Ever wonder what metrics you’re missing out on? With Esker’s intelligent dashboards, every user — even those on the go — can access pertinent order information at the click of a button.
For compliance purposes, Esker’s software also keeps a complete audit trail of every sales order processing touch point, shedding light on who did what, when and where so users always know that the proper checks and validations took place.
Let your customer service team shine.
Customer service can be a stressful, thankless department. Be the hero your team (and customers) need with Esker’s Order Management solution. With an easy-to-use software interface, customisable dashboards and self-service portal, customer service leaders can:
- Eliminate backlogs from one day to the next
- Expedite CSR productivity via automatic verifications
- Allow CSRs to quickly and easily handle claims
- Free up time for upselling and more strategic activities
- Create a happier, more fulfilling team environment
ELEVATE YOUR EDI ORDER PROCESSING.
In theory, EDI order processing should be perfect — it isn’t. The lack of visibility, the limited process flexibility and the headaches caused by exceptions are all too common.
Esker’s software fixes these issues by centralising all orders, including EDI, in a single location, ensuring full visibility over the orders for easy management. The order management software also improves processing through machine-learning technologies that automatically correct obsolete part numbers or detect unusual quantities. By turning a machine-readable order into a human-readable version, CSRs no longer need IT support to simply understand an order or resolve an issue.
- Apply the same business rules to all sales orders
- Transform EDI flat files data into easy-to-read PDFs
- Eliminate the need for IT support
- Process IDoc, X12 and EDIFACT standard formats
SEE WHAT OUR CUSTOMERS SAY ON GARTNER PEER INSIGHTS
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Frequently Asked Questions About Order Management Software
What does the implementation process for Esker’s Order Processing software involve?
Esker's implementation process begins with a detailed analysis of your existing workflows, ensuring our Order Processing software integrates seamlessly. Tailored to your business needs, the process includes customisation, hands-on training, and full support, focusing on automating manual tasks using AI and RPA technologies. This approach guarantees a seamless transition, enhancing efficiency without disrupting existing operations.
How does Esker’s order management software integrate with existing ERP or procurement systems?
Esker’s software seamlessly integrates with any ERP or purchase order management system, featuring standard connectors for major ERP systems like SAP® and Oracle®. Our advanced APIs ensure real-time data exchange, maintaining data integrity and enhancing operational efficiency. The integration enhances your ERP's functionality, automating manual tasks and improving order processing efficiency.
What kind of training and support does Esker offer for its Order Processing software?
Esker provides comprehensive training tailored to your team's needs, covering all software features from basic to advanced. Our training ensures your team can fully leverage the software, enhancing productivity and efficiency. Ongoing support is available through various channels, offering expert assistance to ensure continuous, smooth operation of your order management processes.