Order processing automation

Goodbye data entry. Hello efficiency.

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Process fax, email and EDI orders electronically.

Sales order management is tied to customer service and supply chain success. Any loose ends and the whole thing can unravel. That’s where Esker comes in. With our automated order management system, users can process, track and archive any order or claim electronically all through one secure, centralized platform.

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    Faster fulfillment
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    thanks to Artificial Intelligence (AI) replacing manual data entry
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    Improved experience
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    for your most strategic team members & customers
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    Greater oversight
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    through intelligent dashboards displaying customized KPIs
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Case study
Moen cut its order processing time by 50% (4.5 to 2.5 minutes).
BY 50%
 
“With Esker, it doesn’t matter how we receive orders anymore. They all come through one point of contact and flow into SAP. It's that simple.”
Karen Rechenbach, customer service business support leader
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Critical metrics have nowhere to hide.

Urgent orders. Number of orders needing to ship. Top-selling products. Performance of individual team members. Ever wonder what metrics you’re missing out on? With Esker’s intelligent dashboards, every user — even those on the go — can access pertinent order information at the click of a button.

For compliance purposes, Esker also keeps a complete audit trail of every sales order processing touch point, shedding light into who did what, when and where so users always know that the proper checks and validations took place.

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Let your customer service team shine. 

Customer service can be a stressful, thankless department. Be the hero your team (and customers) need with Esker’s Order Management solution. With an easy-to-user interface, customizable dashboards and self-service portal, customer service leaders can:

  • Eliminate backlogs from one day to the next
  • Expedite CSR productivity via automatic verifications
  • Allow CSRs to quickly and easily handle claims management
  • Free up time for upselling and more strategic activities
  • Create a happier, more fulfilling team environment 

 

Watch it in action

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Customer Service Workbook

How Machine-Learning Solutions Drive Order Management Excellence

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The cure-all for downstream drama

Supply chain leaderControllerCredit manager

Order processing extends beyond just customer service, of course. Errors at the order entry level can set a company back months and potentially millions in sales. It’s why order management excellence equals cash to everyone from supply chain leaders, controllers and credit managers.

With Esker’s machine learning technology, companies can nip any downstream O2C drama in the bud by addressing the source of the problem — order entry. Speed? Check. Accuracy? 100%. Full transparency? No doubt about it. When it comes to truly collaborative solution, Esker has you covered.

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Elevate your EDI performance.

In theory, EDI order processing should be perfect — it isn’t. Exceptions due to obsolete part numbers, inconsistent quantities and low visibility are all-too common. Esker fixes these issues by turning a machine-readable order into a human-readable version, allowing CSRs to handle EDI exceptions with the same business rules used for email or fax orders. Esker electronically processes orders using IDoc, X12 and EDIFACT standard formats by:

  • Centralizing all orders (including EDI) in one location
  • Applying the same business rules to all orders (including EDI)
  • Transforming EDI flat file data into an easy-to-read PDF
  • Eliminating the need for IT support
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