Order processing automation

Goodbye Data Entry. Hello Efficiency.

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Sales Order Automation That Delivers a Superior Customer Experience

Sales order management is tied to order-to-cash (O2C) success. Any loose ends and the whole thing can unravel. That’s where Esker comes in. With our automated order processing system, users can address the most repetitive, low-value areas of order taking all through one secure, centralized, cloud-based platform.

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    Customer Information Management
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    Build a framework for great customer experience where documents are accessed instantly & issues are addressed ASAP.
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    Sales Order Management
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    Elevate your speed, accuracy, analytics & customer service team by taking low-value admin tasks out of order taking.
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    Claims & Deductions Management
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    Take the headaches out of entering claims & deductions via a convenient online form, auto-matching & root-cause analysis.
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Case study
Moen cut its order processing time by 50% (4.5 to 2.5 minutes).
BY 50%
 
“With Esker, it doesn’t matter how we receive orders anymore. They all come through one point of contact and flow into SAP. It's that simple.”
Karen Rechenbach, customer service business support leader
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Critical metrics have nowhere to hide.

Urgent orders. Number of orders needing to ship. Top-selling products. Performance of individual team members. Ever wonder what metrics you’re missing out on? With Esker’s intelligent dashboards, every user — even those on the go — can access pertinent order information at the click of a button.

For compliance purposes, Esker also keeps a complete audit trail of every sales order processing touch point, shedding light into who did what, when and where so users always know that the proper checks and validations took place.

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Let your customer service team shine. 

Customer service can be a stressful, thankless department. Be the hero your team (and customers) need with Esker’s Order Management solution. With an easy-to-user interface, customizable dashboards and self-service portal, customer service leaders can:

  • Eliminate backlogs from one day to the next
  • Expedite CSR productivity via automatic verifications
  • Allow CSRs to quickly and easily handle claims management
  • Free up time for upselling and more strategic activities
  • Create a happier, more fulfilling team environment 

 

Watch it in action

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Customer Service Workbook

How Machine-Learning Solutions Drive Order Management Excellence

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Elevate your EDI performance.

In theory, EDI order processing should be perfect — it isn’t. Exceptions due to obsolete part numbers, inconsistent quantities and low visibility are all-too common. Esker fixes these issues by turning a machine-readable order into a human-readable version, allowing CSRs to handle EDI exceptions with the same business rules used for email or fax orders. Esker electronically processes orders using IDoc, X12 and EDIFACT standard formats by:

  • Centralizing all orders (including EDI) in one location
  • Applying the same business rules to all orders (including EDI)
  • Transforming EDI flat file data into an easy-to-read PDF
  • Eliminating the need for IT support

Learn More

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