ORDER MANAGEMENT AUTOMATION

Process Orders Faster. Serve Customers Better. 

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Why Automate With Esker?

Order management bottlenecks pose a serious threat to productivity, customer experience and your company’s overall success. Fortunately, Esker’s AI-driven automated order management system enables users to digitally process and track any order, in any channel or format, through one intuitive cloud-based interface.

 

  • Faster Order FulfillmentAI technology optimizes staff productivity while ensuring the right order gets to the right customer at the right time.
  • Data-Driven Decision MakingOverseeing order management is easy thanks to real-time access to KPIs, performance trends, items analytics & more.
  • Improved Customer ExperienceBe the company customers trust — one that’s transparent & proactive, meets SLAs, & offers self-service tools.
Case study
$300k SAVINGS
Cerapedics has achieved $300k in savings after just 1 year of using Esker’s Order Management solution.
 
“We knew Esker would help our company realize material cost savings and improved productivity, we just didn’t anticipate those benefits to be so significant in the first year post-implementation.”
Director of Customer Service & Logistics | Cerapedics

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TOOLS TO FUEL YOUR DIGITAL TRANSFORMATION

Esker’s automated order management software is built off of 35+ years of field experience and features a wide range of intelligent and powerful functionalities, including:

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    AI & RPA TECHNOLOGY

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    Esker utilizes a combination of AI and RPA technologies to optimize data recognition and eliminate common order management inefficiencies such as incorrect shipments, pulling orders from customer portals and more.

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    https://www.esker.com/technology-solutions/artificial-intelligence/
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    EDI ORDER MANAGEMENT

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    With Esker, the same business rules are applied to all orders, allowing EDI exceptions to be handled without IT hassle. And, setup of EDI connections with partners or networks is made easy with Esker EDI Services.

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    https://www.esker.com/technology-solutions/edi-integration/
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    ERP INTEGRATION

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    Esker’s Order Management solution integrates with any ERP system and has standard connectors for SAP® and Oracle® EBS. Live connection via web services allows users to check prices, availability and more.

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    https://www.esker.com/technology-solutions/erp-software/
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    WEB & MOBILE ORDERING

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    Esker’s customer portal and mobile app, Esker Anywhere™, gives both customers and sales staff the freedom to place and track orders wherever, whenever. Users also have the ability to easily collaborate with chat tools.

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    https://www.esker.com/technology-solutions/mobile-business-solutions/

INSTANT ACCESS TO POWERFUL ANALYTICS

You can’t improve what you can’t measure. Thanks to Esker’s customizable dashboards, customer service and supply chain leaders are always in the loop — even while on the go — thanks to powerful analytics never more than a click away.

Compliance concerns? Esker has you covered. A full audit trail of every touch point within order management is retained so that full transparency and accountability is ensured during the process of checks and validations.

Key metrics featured of Esker's Order Management solution shown on a tablet

REVITALIZE YOUR TEAM & STRATEGIES

Esker’s Order Management solution allows you to take the next step toward digital optimization — transitioning from a data entry focus to one of real, actual customer service. By freeing up time for upselling, relationship-building and other value-added activities, your business benefits from the:

  • Elimination of order backlogs from one day to the next
  • Capacity to quickly and easily handle claims management
  • Opportunity to provide meaningful work and career-pathing opportunities
  • Ability to attract and retain more Millennial and Gen Z workers

Frequently Asked Questions

How does Esker's Order Management solution increase employee productivity?

Traditional order management often involves CSRs spending their time on manual tasks (e.g., entering order data into the ERP, tracking down orders, printing and collecting documents, etc.). Not with Esker. Our AI-driven solution takes care of all those repetitive, low-value admin activities so that CSRs and other team members are free to focus on cross-selling, upselling, problem solving, customer relationship building, etc.

What advantages will I see with Esker's Order Management solution?

Following implementation, Esker users can expect to see a number of transformational benefits. From an operational standpoint, this often translates to faster order processing times, cost savings, simplified IT environment, and enhanced visibility and control over orders (just to name a few). For your customers and staff, it can mean greater collaboration and overall satisfaction. Lastly, for business, Esker’s Order Processing ultimately can lead to more business opportunities, expansion into new markets, and strengthened global security and compliance.

Does Esker order management software integrate with all ERPs?

Yes! To date, Esker has over 70 unique ERP or home-grown solutions. Our ERP connectivity suite can automate a variety of complex business processes across different departments.

Does Esker replace my ERP system?

No! Esker’s Order Management solution is not designed to replace ERPs; rather, the solution works alongside whatever system or systems currently in place to fill in the manual gaps most conventional ERPs can’t handle. This helps orders get processed faster and more accurately, while also helping your company maximize its ERP investment.

You’re in good company. Explore some of the other companies and AP leaders that have benefited from automating their processes with Esker.
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