Why Automate With Esker?
Order management bottlenecks can pose a serious threat to your company’s success and overall customer experience (CX). Esker has the solution. Our AI-driven automated order management system enables users to electronically process and track any order, in any channel or format, all through a one intuitive cloud-based interface.
- Fulfill Orders FasterAutomation technology optimizes staff productivity while helping ensure the right order gets to the right customer at the right time.
- Access Valuable MetricsOverseeing order management is easy thanks to real-time access to KPIs, performance trends, items analytics & more.
- Elevate Your CXBe the company your customers trust — one that’s transparent & proactive, meets SLAs, & offers self-service tools.
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TOOLS TO FUEL YOUR DIGITAL TRANSFORMATION
Esker’s automated order management software is built off of 30+ years of field experience and features a wide range of intelligent and powerful functionalities, including:
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Persona Block Title:AI & RPA TECHNOLOGY
Persona Block Text:Esker utilizes a combination of AI and RPA technologies to optimize data recognition and eliminate common order management inefficiencies such as incorrect shipments, pulling orders from customer portals and more.
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Persona Block Title:EDI ORDER MANAGEMENT
Persona Block Text:With Esker, the same business rules are applied to all orders, allowing EDI exceptions to be handled without IT hassle. And, setup of EDI connections with partners or networks is made easy with Esker EDI Services.
Persona Block Url:https://www.esker.com/technology-solutions/edi-integration/ - Persona Block Icon:
Persona Block Title:ERP INTEGRATION
Persona Block Text:Esker’s Order Management solution integrates with any ERP system and has standard connectors for SAP® and Oracle® EBS. Live connection via web services allows users to check prices, availability and more.
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Persona Block Title:WEB & MOBILE ORDERING
Persona Block Text:Esker’s customer portal and mobile app, Esker Anywhere™, gives both customers and sales staff the freedom to place and track orders wherever, whenever. Users also have the ability to easily collaborate with chat tools.
Persona Block Url:https://www.esker.com/technology-solutions/mobile-business-solutions/
INSTANT ACCESS TO POWERFUL ANALYTICS
You can’t improve what you can’t measure. Thanks to Esker’s customizable dashboards, customer service and supply chain leaders are always in the loop — even while on the go — thanks to powerful analytics never more than a click away.
Compliance concerns? Esker has you covered. A full audit trail of every touch point within order management is retained so that full transparency and accountability is ensured during the process of checks and validations.
REVITALIZE YOUR TEAM & STRATEGIES
Esker’s Order Management solution allows you to take the next step toward digital optimization — transitioning from a data entry focus to one of real, actual customer service. By freeing up time for upselling, relationship-building and other value-added activities, your business benefits from the:
- Elimination of order backlogs from one day to the next
- Capacity to quickly and easily handle claims management
- Opportunity to provide meaningful work and career-pathing opportunities
- Ability to attract and retain more Millennial and Gen Z workers
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