Two of Esker’s AR Solutions Recognized by The Hackett Group® in New Digital World Class Matrix™ for C2C Receivables

Dan Rogney


Esker is pleased to be recognized in a new Digital World Class Matrix™ by The Hackett Group®, which ranks and analyzes 18 leading customer-to-cash (C2C) software providers on their ability to support global and complex clients, data integration and pre-built connectors, and user-friendly reporting dashboards and analytics.

The Hackett Group® research focused on the processes of credit management, order management, and customer billing/electronic invoice presentment and payment processes (EIPP) — assigning each solution provider a different category of performance based on their performances in each.

So … how did Esker’s AR solutions perform?

In addition to being one of only two companies to be designated as Digital World Class® for order management, Esker also performed exceedingly well in the accounts receivable (AR) categories. Here’s the breakdown:   

  • Esker Invoice Delivery: Digital World Class®
    Digital World Class® (the highest designation awarded) is reserved for companies that provide top performance in business value and operational excellence, support multiple customers, and have an expanded mix of solution capabilities.

    Esker Invoice Delivery — an e-invoicing software solution designed to automate the delivery and archiving of customer invoices in any media — was specifically recognized as Digital World Class® for its consistent excellence in supporting:

    • Customer experience / self-service capabilities (e.g., invoice retrieval, communications, payments/scheduling, disputes)

    • Presentment functionality

    • Payment processing options and functionality

    • E-invoicing regulations compliance and controls 

  • Esker Credit Management: Challenger

    Companies placed in the Challenger category are identified as progressing toward delivering greater value realization and capability breadth but do not yet have a fully established digital “toolkit.”

    As a simple, secure and AI-driven solution for mitigating credit risk and securing revenue, Esker Credit Management was named a Challenger for its emerging potential in supporting:

    • Credit intelligence, scoring, risking rating

    • Data sourcing, security, privacy

    • Data validation, master data integration

    • Credit management workflow

The Hackett Group® summarized Esker’s overall performance in the Digital World Class Matrix™ as follows:

“Esker has designed a portfolio of C2C process software that excel individually, process by process, but are exceptional when bundled. There is a consistent user experience from the interface to the intuitive dashboards. The core technology features predictive analytics and machine learning that deliver KPIs for process performance and policy compliance.”1

Want to learn more?

A 25-page, publicly available summary of the full report by The Hackett Group® is available here for download. In it, you can learn more about Esker’s recognitions — including those beyond AR processes — as well as other software provider performances and further details about the scope and strategy behind the Digital World Class Matrix™.

1 The Journey to Digital World Class® Starts Here: The Hackett Digital World Class Matrix™ Customer-to-Cash (C2C) Receivables Creation Software Provider Perspective, February 2024. The Hackett Group®.

Author Bio

Dan Rogney

As Esker’s Senior Copywriter, Dan plays a central role in creating thought-provoking marketing content designed to educate and engage audiences on the benefits of document process automation. When he’s not writing, you’re likely to find him poring over a good book, shamelessly playing with his daughter’s toys, or Googling the best ways to remove cat hair from clothing.

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