Creating Reciprocal Value with Customers: Esker Recognized in March 2022 Gartner® Peer Insights™

Catherine Dupuy-Holdich

At Esker, one of our five company values that guide our actions day in and day out is:

And if Esker had a daily gratitude journal, day after day there would be one thing consistently at the top of the list: our customers. We’re grateful for our customers not only because they buy our solutions, but because they enable us to innovate and tailor our solutions to be even more useful and strategic to the businesses that use them by providing constructive feedback.

Value creation goes both ways. That’s why we try to build the best possible AI-driven solutions that span the entire procure-to-pay (P2P) cycle, equipping users with the speed, tools and support they need to make effective procurement and supply chain decisions that help to create positive-sum growth. That means if our customers succeed, we succeed — everyone wins! Hearing about what end-users like and dislike allows us to learn, adapt and improve our solutions and services to make our customers’ businesses run even smoother.

All of that to say … we are beyond thrilled that Esker was positioned in the Strong Performer quadrant in the March 2022 Gartner® Peer Insights™ ‘Voice of the Customer’: Procure-to-Pay Suites. And it is our customers that put us there!

“The “’Voice of the Customer’” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.”

As of 31st Jan, 2022,Esker has obtained 98% — the highest percentage — of end-users that are willing to recommend our solutions to others.

So, to everyone that submitted reviews, we want to say a big thank you! These reviews shape our solutions and the customer journey, and we look forward to continuing to build on this feedback! If you have an Esker story you’d like to share, go ahead and join the Gartner Peer Insights crowd and weigh in.

If you have not had a chance to read the reviews written about our products by the professionals who use them, please see Esker’s Procure-to-Pay page on Gartner Peer Insights.

Download the 2022 Gartner® Peer Insights™ ‘Voice of the Customer’: Procure-to-Pay Suites here: www.esker.com/gartnerpeerinsightsP2P2022.


Gartner, Gartner Peer Insights ‘Voice of the Customer’: Procure-to-Pay Suites, By Peer Contributors, 30 March 2022

GARTNER is a registered trademark and service mark, and the GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge and PEER INSIGHTS are trademarks and service marks, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Author Bio

Catherine Dupuy-Holdich

Catherine has been with Esker for 20 years. As Procure-to-Pay Product Manager, she is the market and business expert of all things P2P. She is responsible for overseeing the development of Esker’s P2P suite, including product strategy and vision. Catherine works closely with R&D, sales, marketing and support to ensure revenue and customer satisfaction.

Author Photo: