Customer Success

Maximize the value of your solutions 

Esker goes beyond the simple deployment of its solutions, as we know success depends on adoption and everyday use. That is why a dedicated Customer Success (CS) team provides personalized support to train your teams, share best practices and integrate our solutions into your business processes. Their objective is clear: empower your teams and sustainably maximize the value of your Esker investment.

Contact the Customer Success team

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Why choose Esker Customer Success support?

Whether you have just implemented your solution or have been using it for years, it is never too early – or too late – to fully benefit from Esker Customer Success support. Every day, our team supports customers who want to unlock the full potential of their solution and optimize its evolution. Together, we turn challenges into performance drivers.

  • Build dashboards

    that reflect your real KPIs and easily analyze your reporting

  • Deploy an effective action plan

    to achieve your objectives and clearly measure your ROI

  • Develop your teams’ skills

    and strengthen autonomy through tailored training

  • Address compliance challenges

    (Sarbanes-Oxley Act, e-invoicing reform, audits…) with structured guidance

  • Fully leverage your Esker solutions

    by staying informed about the latest functional and technical updates

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What does the Customer Success team do for you?

Our Customer Success team adapts to your needs, pace and business priorities, offering tailored support based on seven essential pillars:

Advisory & dedicated contact

Your dedicated contact supports you over time, with in-depth knowledge of your project and a focus on ensuring consistency across user experience–centred initiatives.

Assessment & user workshops

We carry out practical assessments to better understand your needs and working methods, identifying concrete areas for improvement.

Training

We train your key users on deployed solutions using an adapted learning approach to drive adoption, autonomy and skills development on core functionalities.

Automation & optimization

We identify automation opportunities to reduce low-value tasks and optimize the ROI of your project.

Administration support

We support your administrator in managing Esker solutions: guidance on standard features aligned with business needs, diagnostic assistance and testing support.

Key performance indicators

We assist in setting up and monitoring KPIs to steer solution usage, adjust actions and evaluate long-term impact.

Business process alignment

We analyze your processes to align our solutions with your tools and workflows, improving the overall user experience.

An expert team at your service

At Esker, a dedicated team of experts supports customers at every stage of their journey — from initial implementation to months or even years later. Our objective: to continue building a trusted partnership based on listening, proximity and a deep understanding of your business challenges

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What benefits can you expect?

  • User satisfaction

    Our approach aims to improve satisfaction in practical terms by addressing real needs and identifying user pain points.

  • Autonomy

    By training and engaging users, we strengthen their autonomy with tools and processes, enabling a smoother and more valuable experience.

  • Return on investment

    Our user experience–driven initiatives deliver measurable gains in engagement, productivity and retention, maximizing ROI.

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Pam Building

Looking to improve efficiency and strengthen her team’s skills, Soukayna MZOUGUI, Customer Service Manager at PAM BUILDING, identified that the team was not using Esker to its full potential. Through close collaboration with the Customer Success team, she helped users gain full command of the solution. The team now processes 100% of customer orders through Esker.

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Sonepar

Seeking to gain greater control over the Esker solution, Anne-Sophie Scruto, Projects and Continuous Improvement Manager at Sonepar, worked closely with the Customer Success team to optimize invoice processing. Through targeted administrator training and in-depth work on reporting, her team became more autonomous and efficient.

Chantiers de l’Atlantique logo on an illustrated background

Chantiers de l'Atlantique

Thierry Pralong, Accounting Manager at Les Chantiers de l'Atlantique, highlights the tangible benefits of moving to touchless processing: “This approach has significantly improved our efficiency while reducing costs. We have also seen a clear increase in the percentage of invoices paid on time, rising from 70% to 98%.”

Want to go further with your Esker solution?

The Customer Success team will support you to optimise your Esker solutions, aligning with your business priorities.

Speak with an Esker Customer Success expert
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