Esker's Commitment During the COVID-19 Crisis

The COVID-19 virus is dominating the news and, most likely, your personal and professional conversations as well. Esker is no different.

Our customers are at the heart of everything we do. We are actively listening and responding to the evolving situation and requirements in every country where Esker is present. As a global company delivering mission-critical services, Esker’s Business Continuity and Security teams have well-established support plans put in place to deal with major events such as the COVID-19 outbreak.
 

Your business continuity is important

  • As a cloud-based business with 24/7 availability, Esker is not location-dependent. We have the right infrastructure, processes, and employees in place to support all our customers and partners from remote environments.
  • Esker’s two independent operational centers (in different locations) continually monitor the operation continuity of our platform.
  • We have customer support sites located in three countries across the world – allowing us to maintain global coverage.
  • Esker Services will continue to support and deliver services to all of our customers. Where COVID-19 restrictions are in place, our team will use video calls, telephone calls, chat and email communications.

Supporting our people and communities

Since the outbreak of COVID-19, our priority has been ensuring the health, safety and well-being of our employees and customer community.

We have stepped up measures in some of our offices where the local advice has reflected a need to take greater precautionary measures. This includes supporting our employees to work from home, reducing in-person meetings and restricting travel. We’re also supporting anyone who has concerns for their health and well-being, ensuring that they have the ability to work from home, with access to our employee assistance programs if they need any extra support.

We are fully committed to maintaining our business operations at the highest levels. Undoubtedly, the situation will continue to evolve. Our support teams remain available through the usual channels and have put themselves in a position to make sure that all requests are processed in operational conditions.

We are grateful for the incredibly strong relationships we have with you and thank you for the trust you place in Esker.

Jean-Michel Bérard
CEO

Business continuity plans specific to Esker’s mail production facilities

Below, you can find information on each of our mail production facilities across the world, updated in real time, regarding the actions planned or those already in place relative to the associated threat levels.

The identified categories in reaction to risks are:

  • Category A: Low risk
  • Category B: Moderate to high risk
  • Category C: Effective contamination declared on site

FRANCE Mail production facility

Current reaction to risk: Category B

National mail pickup

Starting on Monday, May 11th, mail pickup service is back to normal (everyday pickup).

International mail delivery

Following the decision taken by some countries in the world to not accept mail from foreign countries anymore, we are currently in capacity to deliver mail only to the following countries:
  • European union (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden)
  • Switzerland
  • UK
  • USA
  • Canada
  • Brazil
  • China
  • Iceland
  • Norway
  • New-Zealand
  • Russia
  • Honk Kong
  • Singapore
  • Nigeria
  • Australia
  • Gibraltar
  • Iceland
  • Japan
  • Russia
  • Ukraine
  • Vatican
  • South Korea
  • India
  • Thailand

Mail pieces to sent to any other country will be stored and sent as soon as possible.

MEASURESCategory ACategory BCategory C
Information and dedicated displays on site
Limiting any physical contact. Ensuring a security distance between Esker's employees and external providers/suppliers
Cleaning and disinfecting door handles every night
Providing hydroalcoholic gel distributors in strategic places
Overstocking supplies (e.g., paper, envelopes, etc.)
Shifting teams' working hours
Deferring any tasks not considered a priority
Setting up and using a multi-skill board
Establishing overtime to compensate for potential delays
Replacing affected employees with internal employees of the same competence level
Hiring temporary workers to replace employee(s) off sick

US Mail production facility

Current reaction to risk: Category B
The list of countries to which international mail is delivered by our current provider is available here: https://about.usps.com/newsroom/service-alerts/international/welcome.htm

MEASURESCategory ACategory BCategory C
Information and dedicated displays on site
Limiting any physical contact. Ensuring a security distance between Esker's employees and external providers/suppliers
Cleaning and disinfecting door handles every night
Providing hydroalcoholic gel distributors in strategic places
Overstocking supplies (e.g., paper, envelopes, etc.)
Shifting teams' working hours
Deferring any tasks not considered a priority
Establishing overtime to compensate for potential delays
Replacing affected employees with internal employees of the same competence level

SPAIN Mail production facility

Current reaction to risk: Category B
MEASURESCategory ACategory BCategory C
Information and dedicated displays on site
Limiting any physical contact. Ensuring a security distance between Esker's employees and external providers/suppliers
Cleaning and disinfecting door handles every night
Providing hydroalcoholic gel distributors in strategic places
Overstocking supplies (e.g., paper, envelopes, etc.)
Deferring any tasks not considered a priority
Establishing overtime to compensate for potential delays
Replacing affected employees with internal employees of the same competence level

UK Mail production facility

Current reaction to risk: Category B
The list of countries to which international mail is delivered by our current provider is available here: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin#

Standard mail: No pickup will occur on Mondays and Wednesdays. Priority and international mail pickup is not impacted and is still picked up daily.

MEASURESCategory ACategory BCategory C
Information and dedicated displays on site
Limiting any physical contact Ensuring a security distance between. Esker's employees and external providers/suppliers
Cleaning and disinfecting door handles every night
Overstocking supplies (e.g., paper, envelopes, etc.)
Deferring any tasks not considered a priority
Establishing overtime to compensate for potential delays
Replacing affected employees with internal employees of the same competence level

Australia Mail production facility

Current reaction to risk: Category B
The list of countries to which international mail is delivered by our current provider is available here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#international

MEASURESCategory ACategory BCategory C
Information and dedicated displays on site
Limiting any physical contact
Ensuring a security distance between Esker's employees and external providers/suppliers
Providing hydroalcoholic gel distributors in strategic places
Overstocking supplies (e.g., paper, envelopes, etc.)
Shifting teams' working hours
Deferring any tasks not considered a priority
Replacing affected employees with internal employees of the same competence level

SINGAPORE Mail production facility

Current reaction to risk: Category B
Following local recommendations, the production center will only be open 2 days a week, on Tuesdays and Fridays.

MEASURESCategory ACategory BCategory C
Information and dedicated displays on site
Limiting any physical contact
Ensuring a security distance between Esker's employees and external providers/suppliers
Providing hydroalcoholic gel distributors in strategic places
Overstocking supplies (e.g., paper, envelopes, etc.)
Deferring any tasks not considered a priority
Replacing affected employees with internal employees of the same competence level
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