*This posting will close Monday, June 2 at 11:59pm (CDT), please apply by then to be considered*  *This is a hybrid position. Candidate must be able to come in the Middleton, WI office at least 2 days per week*

Drive customer success as an Engagement Manager by leading SaaS project delivery, managing cross-functional teams, and building strong client relationships that deliver measurable business impact.

Key Tasks/Duties:

• You represent the customer’s interests as the project key stakeholder 
• You understand the customer’s vision of what is being implemented and how it will transform their business 
• You own and prioritize the product backlog for the portfolio of projects being worked by your team 
• Owning the successful completion of multiple medium to large customer-facing engagements  
• Requesting resources with appropriate skillset, coordinating resource schedules with customers & other Professional Services team objectives 
• Monitoring budgeted hours and monetary constraints ($100K+) 
• Communicating with customers on issues including but not limited scope, time, budget 
• Escalating issues internally to ensure proper visibility on technical and customer relationship concerns 
• Solving immediate problems that require collaboration with all Esker departments and implementing better ways to avoid problem in the future or address the root cause.  
• Managing 15+ medium to large concurrent projects and focus on prioritization that generates the best outcomes for customer and Esker. 
• Work within a Scrum team of 5-7 resources to accomplish team objectives 

Education:

• Bachelor’s degree preferably in computer science, mathematics, engineering or business or experience in lieu of degree

Essential Experience: 

• 8+ years of customer-facing work experience 
• 5+ years of project management within a fast pace, technology, and customer facing environment 
• 5+ years of business process/workflow analysis, design and improvement 
• Extensive experience with Trello, MS Project, MS DevOps, other project management tools 
• Lead internal and customer facing demonstration of project methodology, Agile/Scrum principles, change management  and Esker’s solutions  
• Lead and communicate project estimation techniques and change order development 
• Experience in project estimation techniques and SOW development 
• Work with sales, research & development (R&D), customer experience and technical support teams to resolve issues for customers  
• Demonstrated solution knowledge (for P2P this is minimal level of accounting/finance experience and for O2C this is minimal level of sales order entry experience) 
• Facilitate project Increment Planning Workshop and Rapid Deployment Workshop 
• Prepare project documentation inclusive of but not limited to; project kick off presentation, project plan, risk assessment, test plan, go live/migration plan  
• Facilitate production hypercare 
• Participate in project documentation readiness for transition to Esker Solution Support and Customer Experience 
• Participate in ”Live My Life” with the International Professional Services team 
• Assist in recruiting activities such as UW Engineering days event 

Competencies:

• Strong customer service skills
• Excellent verbal, written communication, interpersonal and presentation skills
• Candidates should have exposure with: JavaScript, XML, JSON, relational databases (Oracle, SQL Server)
• Experience with object-oriented programming
• Familiarity with version control and git
• Experience in the following is a plus: Automated unit tests, Oracle EBS, SAP, SOAP, REST, TypeScript
• Ability to work as part of a team or independently to meet project goals
• Ability to work well with other departments and varying levels of management
• Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously
• Understanding and business knowledge of accounting and finance a plus
• Understanding and business knowledge of Enterprise Resource Planning (ERP) a plus: SAP, Oracle, JDE
• Exposure/familiarity with scrum or kanban principals
• Ability and flexibility to travel (domestic and/or international)

Salary Range: $97,300 - $121,700 + incentive

Employee Benefits 

• Student loan repayment assistance
• Flexible work schedule, summer hours, and work from home options
• Profit sharing options
• Paid time off for community outreach and volunteer opportunities
• Yearly stipend for employee wellness, hobbies, or educational activities 
• Dog-friendly work environment
• Competitive salary and benefits package

Who We Are

Established in 1985, Esker has grown into a leading provider of AI-driven process automation software with over 1,000 employees and 1,700 customers worldwide. Companies such as Arizona Cardinals Football Club, Whirlpool, Sony, Trek, Heineken, and many more use our cloud-based solutions to run more efficient and cost-effective business processes, improve customer and supplier relationships, increase employee productivity and morale, and enhance global visibility, scalability and compliance. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.

Come as You Are

Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.

How Esker helps you be the best version of yourself:

• Esker's culture empowers 800 employees worldwide — and we have a 90.9% retention rate to show for it!
• Locations across 14 countries give Esker & our employees a unique perspective.
• You can make a meaningful impact on an Esker's 30+ million global users.
• Not gonna lie ... we love a good time. Fun outings & exciting events are all part of the job here at Esker.
• Every Esker employee gets paid volunteer time off to make an impact on a cause important to them.
• Be yourself & bring your diverse experiences with you — we want to learn from you!

Want to know more about Esker's company culture and perks? (Yes, we DO have a ping pong table.) Learn about our core values and the ways we infuse fun, positivity and innovation into everything we do here.