Login to the Esker's ITS Knowledge Base
This service is only available for customers with a valid Esker Pro contract.
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Esker customer support
Esker is proud of its reputation for providing first-class customer support. There is a full customer support team in each Esker office. The customer support activities provided by Esker are:
- Professional Services — business solution consulting and implementation services
- Training — on-site technical training
- Technical Support — technical issue resolution through telephone and email
Esker International Technical Support teams are located in Lyon, France.
Esker Products Lifecycles
Esker technical support mission statement
- Provide world-class, focused, responsive, and expert technical support services to customers investing in Esker solutions
- Act as a champion for the customer using Esker's established escalation procedures that swiftly route incidents to the most suitable technical support, quality assurance, and research and development resources — wherever they exist in the Esker Global Village
- Provide incident status information to customers in a timely fashion to enhance service levels
- Add value to Esker and our customers by adhering to the core principle of "making a difference"
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