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NVIDIA Success Story

Customer Service
Esker Admin

NVIDIA Success Story
Industry: Technology
Solution: Order Management

Benefits at a glance :

Since implementing Esker’s Order Management solution, NVIDIA has achieved a number of benefits — many of which have been felt beyond the customer service team and order management processes including:

  • Reduced repeat order processing time by 98%, from five minutes to approximately five seconds
  • Eliminated manual processing of approximately 50% of all customer orders
  • Reallocated human resources, giving employees more freedom to manage administrative responsibilities and identify additional opportunities for process optimisation
  • Reduced training time as employees began preliminary, limited use of esker’s order management solution during implementation
  • Completed customisations to meet nvidia’s specific requirements via employee feedback as shared with esker technicians during installation
  • Scaled the system to meet nvidia’s expanding company needs

“Our newest partner acquisition is ‘wowed’ by everything Esker has done for us. With Esker’s platform, we’ve achieved things they’ve only attempted.” - Angela Garceau | Sr. Director of Business Operations, NVIDIA Corporation

A PROPOSITO DI ESKER

Esker è una multinazionale nata nel 1985 e negli anni ha sviluppato una piattaforma cloud globale che aiuta le aziende a gestire i processi business in modalità digitale. Unica piattaforma cloud che può gestire sia l’automazione del ciclo P2P (supplier management, contract management, procurement, accounts payable, expense management, payment management, sourcing) che O2C (order management, invoice delivery, collection&payment management, claims&deductions, cash allocation, credit management e customer management). Adottiamo tecnologie innovative che ci permettono di integrarci con gli ERP aziendali e in questi anni abbiamo ottenuto riconoscimenti da Gartner, IDC, Ardent Partner e Forrester.


 

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