COLLECTIONS MANAGEMENT

Elevate Your Collections Strategy to the Next Level

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AUTOMATION + CRM

THE PERFECT COMBINATION TO IMPROVE COLLECTIONS

Want to make your collection activities as efficient and effective as possible? Automate what can and should be automated with Esker! By centralising all post-sales-related information, Esker's automated AR system allows collection teams to access the analytics and actions needed to work smarter and get paid faster.
 

  • Automated Delivery & Follow-UpAccount statements, invoice receipts, payment reminders, dunning letters & more are sent to your customers when you think it's most relevant.
  • Rule-Based Collections Tasks ListEsker organises all of the tasks & alerts related to collections in a customisable to-do list so your team can focus on what really matters.
  • Automated Delivery of Reports Whether it's aged balances, allowance for bad debts, etc., all you have to do is create the report & set up recipients & frequency & we do the rest.

GIVE CUSTOMERS WHAT THEY WANT

AUTOMATED TOOLS DESIGNED FOR THE CUSTOMER EXPERIENCE

 

  • Customer Portal
    With Esker, customers get the autonomy they desire with the ability to retrieve invoices, account statements, messages, notes, & even ask questions & make payments from the portal.
  • Intelligent Collection
    Esker's intelligent collection tools allow you to be the proactive partner many customers need — sending them the necessary documents when they're needed in order to make payments on time.
  • Dispute Management
    CRM & collaboration tools make it easier & faster to resolve invoice-related issues like disputes while giving sales reps a 360° view on their customers' situations to better manage relationships.
“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”
Andrew St Clair | Global Director of Financial Services | Trek Bicycle

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DELIVER THE PERFECT INVOICE

Collections is just a part of your AR process.
Ensure successful invoice delivery – every time.

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SHED LIGHT ONTO METRICS THAT MATTER

Thanks to intuitive dashboards and KPIs, Esker’s solution gives users get the internal and external visibility needed to improve overall AR performance, manage team production, and better know their customers.

  • Performance monitoring

    • DSO, BPDSO, CEI, disputes, past-due, etc.
    • Collections forecast by 30-60 days
    • Collections team achievement based on possible goals
    • Response time to customer inquiries

  • Customer insights

    • Root-cause analysis (give stakeholders visibility on potential issues)
    • Payer's performance
    • Credit risk management
Laptop collections forecast

WHY AUTOMATE COLLECTIONS WITH ESKER?

  • REDUCE DSO

    by automating & accelerating cash collection activities & the invoice-to-cash cycle

  • BOOST productivity

    & morale within your collections team thanks to fewer manual tasks taking up time

  • INCREASE visibility

    into your customers, process & performance via customisable dashboards & KPIs

  • IMPROVE relationships

    with strategic customers & partners while strengthening your business reputation

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