Technical Writer

FULL-TIME | TECHNICAL WRITER

Key Tasks/Duties:

  • Understanding the internal functioning of the Esker products
  • Identifying the whole end-user usage of each feature
  • Building feature documentation plans
  • Technical writing within expected schedule and following plans
  • Maintaining existing manuals to ensure consistency
  • Documenting and maintaining policy manuals
  • Improving the terminology and the language of the interface
  • Participating in quality and productivity improvement efforts
  • Respecting allotted time and other service constraints
  • Following publishing rules to provide consistent and readable layout
  • Improving the tools used to write and publish the documentation
  • Works in relationship with Developers, Quality Assurance, International Technical Support, Training and Professional Services / Sales
  • Ability to travel to Lyon, France for initial training is desired.

Educational Requirements:

  • Bachelor’s degree or equivalent experience

Competencies:

  • Ability to write high quality technical manuals
  • Capacity to write in a concise and easy-to-read style
  • Excellent communication skills, both written and verbal
  • Good computing knowledge, open to new technologies
  • Excellent organizational skills
  • Adobe Photoshop & Illustrator experience is a plus
  • Ability to work in a team environment

Location
Madison, WI; hybrid
Experience
Salary range
$64,500-$81,000 + variable
Benefits at a glance
  • Hybrid work options
  • Summer flex hours
  • Student loan repayment assistance
  • Dog-friendly office & pet perks
  • Occasional doughnuts
  • Wellness, hobby or educational stipend
  • 401k matching
  • Generous PTO policy
  • Frequent happy hours & department outings
  • Ping-pong tournaments, basketball leagues & so much more...


How Esker helps you be the best version of yourself:

  • Esker's culture empowers 800 employees worldwide — and we have a 90.9% retention rate to show for it!
  • Locations across 14 countries give Esker & our employees a unique perspective.
  • You can make a meaningful impact on an Esker's 30+ million global users.
  • Not gonna lie ... we love a good time. Fun outings & exciting events are all part of the job here at Esker.
  • Every Esker employee gets paid volunteer time off to make an impact on a cause important to them.
  • Be yourself & bring your diverse experiences with you — we want to learn from you!

Want to know more about Esker's company culture and perks? (Yes, we DO have a ping pong table.) Learn about our core values and the ways we infuse fun, positivity and innovation into everything we do here.


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