Technical Support Specialist

We are currently seeking a highly motivated and dependable individual to join our growing Technical Support Department in Madison, WI as a Technical/Solution Support Specialist.  Our ideal candidate will possess strong customer support skills to ensure that customer satisfaction is high, and support issues are resolved in a timely manner.

Responsibilities

  • Work closely within a team to track and prioritize various technical issues and projects using Agile methodology
  • Communicate with customers to resolve technical issues for both cloud and on premise business solutions, via phone or email
  • Collaborate with our technical architects and development teams to further enhance the product for customers based on business need
  • Track open issues within Salesforce and update customers on resolution  progress
  • Produce documented solutions to provide customers with a blueprint for resolving similar issues in the future
  • Share documentation/expertise internally with team and externally across departments, both local and international
  • Investigate and communicate root cause analysis when needed
  • Adapt to navigating a variety of customized software solutions for different customers and their environments

Desired Skills

  • BS in Information Technology preferred, Computer Science, or a related field or previous experience providing technical support with software solutions
  • Comprehension of JavaScript and object-oriented programming for script analysis
  • Familiarity with version control, BitBucket
  • Familiarity of the following: SOAP, DNS, and TCP/IP
  • Able to work with a team of several people cooperatively with agile framework
  • SAP and/or Oracle knowledge (BC-CON, BC-XOM, and BAPI connections)
  • Experienced with Windows-based operating systems; Linux experience  considered a plus
  • Excellent communication skills (both oral and written)
  • Ability to speak Spanish considered a plus

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Job Location:
Madison, WI
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