Process Improvement Engineer

FULL TIME | PROFESSIONAL SERVICES

Esker is looking for a Process Improvement Engineer to join the rapidly growing Professional Services Department. The focus of this position will be project delivery improvement including quality, cost, customer experience, and profitability. We’re looking for someone with experience using process improvement technologies and techniques; identifying, evaluating, and prioritizing improvement efforts, and leading team members using Change Management expertise.

Who We Are

Esker is a global cloud platform on a mission to solve some of today’s biggest business problems. No, we don’t have a hero complex — we’re just believers in creating meaningful change with technology that benefits everyone. Our AI-driven solutions are trusted by firms like IDC and Gartner and used by companies like Whirlpool, Heineken, Trek and Sony to streamline finance and customer service processes, empower employees, strengthen customer and supplier relationships, and build a more resilient business future.

Responsibilities

  • ​Develop a Continuous Improvement (CI) vision, strategy and improvement project roadmap. 

  • Demonstrate and promote continuous improvement values, principles, and practices within the teams and throughout Esker.

  • Provides leadership, direction, and coaching to encourage continuous improvement practices throughout Esker.

  • Responsible for the leader and people development in the philosophy, methodology and practicing of CI tools and processes.

  • Coordinate and work cross-functionally with customer-facing departments such as Sales/Pre-sales, Implementation, Support, and Customer Experience; also work with internally focused teams such as HR, Training, Accounting and Information Systems.

  • Coordinate with leaders and teams on the development of KPI’s, identifying gaps in performance, and facilitate CI efforts to drive measurable, data driven improvements. 

  • Facilitate the development and updates made to customer-impacting processes, procedures and standard work to increase efficiency, quality and ultimately, staff and customer satisfaction.

  • Promotes and fosters a CI “learn by doing” culture and mindset. 

  • Encourage and facilitate cross-team coordination, collaboration, and process improvement.

  • Lead and support root cause analysis when external customer or internal process issues arise. Suggest corrective and preventative approaches through the use of CI tools, and ensure these actions are appropriately documented.

  • Use conflict resolution, open communication, and collaboration to support a positive team environment.

  • Champion and execute process/continuous improvement practices processes.

  • Coach and develop leaders and teams in the area of Change Management. 

Skills

  • Self-starter with a passion for continuous improvement.
  • Influence without authority.
  • Change Management experience.
  • Excellent analytical skills.
  • Experience with Scrum, LeSS, Kanban strongly preferred.
  • Strong written and verbal communication skills.
  • Resourcefulness in problem solving.
  • Ability to react to changing needs situations and priorities.
  • Demonstrated ability to clearly articulate issues and potential solutions.

 


Location
Madison, WI
Experience
Requirements Bachelor’s Degree in Engineering or experience with Lean, Six Sigma or other continuous improvement frameworks & methodologies is preferred. Extensive experience in developing problem statements, root cause analysis, identifying gaps and testing countermeasures (PDCA/PDSA). Strategy Deployment experience. Project Management experience. Change Management experience.
Salary range
$107,000 - $132,000
Benefits at a glance
  • Hybrid work options
  • Summer flex hours
  • Student loan repayment assistance
  • Dog-friendly office & pet perks
  • Occasional doughnuts
  • Wellness, hobby or educational stipend
  • 401k matching
  • Generous PTO policy
  • Frequent happy hours & department outings
  • Ping-pong tournaments, basketball leagues & so much more...


How Esker helps you be the best version of yourself:

  • Esker's culture empowers 800 employees worldwide — and we have a 90.9% retention rate to show for it!
  • Locations across 14 countries give Esker & our employees a unique perspective.
  • You can make a meaningful impact on an Esker's 30+ million global users.
  • Not gonna lie ... we love a good time. Fun outings & exciting events are all part of the job here at Esker.
  • Every Esker employee gets paid volunteer time off to make an impact on a cause important to them.
  • Be yourself & bring your diverse experiences with you — we want to learn from you!

Want to know more about Esker's company culture and perks? (Yes, we DO have a ping pong table.) Learn about our core values and the ways we infuse fun, positivity and innovation into everything we do here.


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