Are you a detail-oriented leader ready to steer complex projects to success? Join our team as an Engagment Manager and play a pivotal role in delivering AI-driven solutions that transform our clients' visions into reality! We're seeking a passionate individual who excels at coordinating cross-functional teams and managing timelines, budgets, and resources effectively. In this role, you will oversee the entire project lifecycle, ensuring that goals are met while maintaining high standards of quality. If you're excited about leveraging your project management skills to drive innovation, we want to hear from you!

Posting to close Monday, October 21 at 12:00pm (CST)

*This is a hybrid position, and candidate must be available to come to the Middleton, WI office a minimum 2 - 3 times per week*

Key Tasks/Duties:

• You represent the customer’s interests as the project key stakeholder
• You understand the customer’s vision of what is being implemented and how it will transform their business
• You own and prioritize the product backlog for the portfolio of projects being worked by your team
• Owning the successful completion of multiple medium to large customer-facing engagements
• Requesting resources with appropriate skillset, coordinating resource schedules with customers & other Professional Services team objectives
• Monitoring budgeted hours and monetary constraints ($100K+)
• Communicating with customers on issues including but not limited scope, time, budget
• Escalating issues internally to ensure proper visibility on technical and customer relationship concerns
• Solving immediate problems that require collaboration with all Esker departments and implementing better ways to avoid problem in the future or address the root cause.
• Managing 15+ medium to large concurrent projects and focus on prioritization that generates the best outcomes for customer and Esker.
• Work within a Scrum team of 5-7 resources to accomplish team objectives

Educational Requirements:

• Bachelor Degree in Business Management, Computer Science OR equivalent experience in lieu of degree

Essential Experience:

• 8+ years of customer-facing work experience
• 5+ years of project management within a fast pace, technology, and customer facing environment
• 5+ years of business process/workflow analysis, design and improvement
• Extensive experience with Monday.com and other project management tools
• Lead internal and customer facing demonstration of project methodology, Agile/Scrum principles, change management and Esker’s solutions
• Lead and communicate project estimation techniques and change order development
• Experience in project estimation techniques and SOW development
• Work with sales, research & development (R&D), customer experience and technical support teams to resolve issues for customers
• Demonstrated solution knowledge (for P2P this is minimal level of accounting/finance experience and for O2C this is minimal level of sales order entry experience)
• Facilitate project Increment Planning Workshop and Rapid Deployment Workshop
• Prepare project documentation inclusive of but not limited to; project kick off presentation, project plan, risk assessment, test plan, go live/migration plan
• Facilitate production hypercare
• Participate in project documentation readiness for transition to Esker Solution Support and Customer Experience
• Participate in ”Live My Life” with the International Professional Services team

Preferred Experience:

• Project management experience with external customers preferred

Competencies:

• Demonstrated proficiency in the project management skillset
• Experience or strong interest in learning Agile/Scrum and change management processes
• Understanding or interest to learn the PMBOK knowledge areas
• Experience developing and implementing successful software or SaaS solutions for business customers
• Demonstrated team leadership abilities
• Ability to manage senior and executive level relationships
• Ability to function effectively in a fast pace environment and manage multiple projects simultaneously
• Ability to maintain high levels of drive and energy
• Strong communication/presentation skills to effectively interact with clients
• Ability to handle conflict and high stress levels in a professional and business-like manner
• Ability to make complex decisions based on multiple inputs
• Capacity for influencing positive outcomes
• Leadership skills when working in small, self-managing teams
• Strong client management and negotiation skills
• Excellent written and verbal communication skills
• Ability to work well with other departments and varying levels of management (internal and external)
• Travel up to 30%

Who We Are

Established in 1985, Esker has grown into a leading provider of AI-driven process automation software with over 1,000 employees and 1,700 customers worldwide. Companies such as Arizona Cardinals Football Club, Whirlpool, Sony, Trek, Heineken, and many more use our cloud-based solutions to run more efficient and cost-effective business processes, improve customer and supplier relationships, increase employee productivity and morale, and enhance global visibility, scalability and compliance. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.

Come as You Are

Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.

Employee Benefits 

• Student loan repayment assistance
• Flexible work schedule, summer hours, and work from home options
• Profit sharing options
• Paid time off for community outreach and volunteer opportunities
• Yearly stipend for employee wellness, hobbies, or educational activities 
• Dog-friendly work environment
• Competitive salary and benefits package

Salary Range: $97,300 - $121,700 + incentive

How Esker helps you be the best version of yourself:

• Esker's culture empowers 800 employees worldwide — and we have a 90.9% retention rate to show for it!
• Locations across 14 countries give Esker & our employees a unique perspective.
• You can make a meaningful impact on an Esker's 30+ million global users.
• Not gonna lie ... we love a good time. Fun outings & exciting events are all part of the job here at Esker.
• Every Esker employee gets paid volunteer time off to make an impact on a cause important to them.
• Be yourself & bring your diverse experiences with you — we want to learn from you!

Want to know more about Esker's company culture and perks? (Yes, we DO have a ping pong table.) Learn about our core values and the ways we infuse fun, positivity and innovation into everything we do here.