Engagement Manager

FULL-TIME | PROFESSIONAL SERVICES

Key Tasks/Duties:

  • You represent the customer’s interests as the project key stakeholder
  • You understand the customer’s vision of what is being implemented and how it will transform their business
  • You own and prioritize the product backlog for the portfolio of projects being worked by your team
  • Owning the successful completion of multiple medium to large customer-facing engagements
  • Requesting resources with appropriate skillset, coordinating resource schedules with customers & other Professional Services team objectives
  • Monitoring budgeted hours and monetary constraints ($100K+)
  • Communicating with customers on issues including but not limited scope, time, budget
  • Escalating issues internally to ensure proper visibility on technical and customer relationship concerns
  • Solving immediate problems that require collaboration with all Esker departments and implementing better ways to avoid problem in the future or address the root cause.
  • Managing 15+ medium to large concurrent projects and focus on prioritization that generates the best outcomes for customer and Esker.
  • Work within a Scrum team of 5-7 resources to accomplish team objectives

Educational Requirements:

  • Bachelor Degree in Business Management, Computer Science or industry equivalent preferred

Essential Experience:

  • At least 5 years of business process/workflow analysis, design and improvement
  • Extensive experience with Trello, MS Project, MS DevOps, other project management tools
  • Lead internal and customer facing demonstration of project methodology, Agile/Scrum principles, change management and Esker’s solutions
  • Lead and communicate project estimation techniques and change order development
  • Experience in project estimation techniques and SOW development
  • Work with sales, research & development (R&D), customer experience and technical support teams to resolve issues for customers
  • Demonstrated solution knowledge (for P2P this is minimal level of accounting/finance experience and for O2C this is minimal level of sales order entry experience)
  • Facilitate project Increment Planning Workshop and Rapid Deployment Workshop
  • Prepare project documentation inclusive of but not limited to; project kick off presentation, project plan, risk assessment, test plan, go live/migration plan
  • Facilitate production hypercare
  • Participate in project documentation readiness for transition to Esker Solution Support and Customer Experience
  • Participate in ”Live My Life” with the International Professional Services team
  • Assist in recruiting activities such as UW Engineering days event

Competencies:

  • Demonstrated proficiency in the project management skillset
  • Experience or strong interest in learning Agile/Scrum and change management processes
  • Understanding or interest to learn the PMBOK knowledge areas
  • Experience developing and implementing successful software or SaaS solutions for business customers
  • Demonstrated team leadership abilities
  • Ability to manage senior and executive level relationships
  • Ability to function effectively in a fast pace environment and manage multiple projects simultaneously
  • Ability to maintain high levels of drive and energy
  • Strong communication/presentation skills to effectively interact with clients
  • Ability to handle conflict and high stress levels in a professional and business-like manner
  • Ability to make complex decisions based on multiple inputs
  • Capacity for influencing positive outcomes
  • Leadership skills when working in small, self-managing teams
  • Strong client management and negotiation skills
  • Excellent written and verbal communication skills
  • Ability to work well with other departments and varying levels of management (internal and external)
  • Travel up to 30%

Location
Madison, WI
Experience
8+ years of customer-facing work experience 5+ years of project management within a fast pace, technology, and customer facing environment
Salary range
$91,000-$114,000 per year + incentive
Benefits at a glance
  • Hybrid work options
  • Summer flex hours
  • Student loan repayment assistance
  • Dog-friendly office & pet perks
  • Occasional doughnuts
  • Wellness, hobby or educational stipend
  • 401k matching
  • Generous PTO policy
  • Frequent happy hours & department outings
  • Ping-pong tournaments, basketball leagues & so much more...


How Esker helps you be the best version of yourself:

  • Esker's culture empowers 800 employees worldwide — and we have a 90.9% retention rate to show for it!
  • Locations across 14 countries give Esker & our employees a unique perspective.
  • You can make a meaningful impact on an Esker's 30+ million global users.
  • Not gonna lie ... we love a good time. Fun outings & exciting events are all part of the job here at Esker.
  • Every Esker employee gets paid volunteer time off to make an impact on a cause important to them.
  • Be yourself & bring your diverse experiences with you — we want to learn from you!

Want to know more about Esker's company culture and perks? (Yes, we DO have a ping pong table.) Learn about our core values and the ways we infuse fun, positivity and innovation into everything we do here.


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