Order to Cash (O2C) Process & Cycle

A single suite for all
your O2C needs

Whether it’s providing a 360° view over your customers’ behaviors through customer management or improving global speed and accuracy via AI and RPA technology, Esker’s integrated end-to-end platform is the digital foundation for all your O2C needs. What's more, your organization will have a stronger, more resiliant business model built on positive-sum growth.

CREDIT MANAGEMENT
Send & monitor credit apps while managing customers’ credit risks.
Customer Inquiry Management
Address requests faster & deliver a better customer experience thanks to email triage & management.
ORDER MANAGEMENT
Eliminate manual data entry by enabling automated order processing.
INVOICE DELIVERY
Deliver invoices according to customer preferences with 100% compliance.

PAYMENT
Allow customers to easily & securely make their payments online.
Cash Application
Simplify & accelerate cash application with remittance management & auto-matching.
Claims & Deductions
Quickly resolve customer issues & keep short payments under control.
COLLECTIONS MANAGEMENT
Reduce DSO with rule-based task lists & CRM-like data centralization.

“Faster cash collection. Empowered staff. Happier customers. When it came time to raise the bar on performance and growth goals, Palmer Holland automated multiple order-to-cash processes with Esker.″

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The Cure-All For O2C Challenges

With Esker’s AI-powered platform, companies can nip downstream O2C drama in the bud by seamlessly connecting people, process and technology. When it comes to truly collaborative solution for everyone from supply chain leaders to credit managers. Esker has you covered against challenges like:

Slower processing cycles at each stage
Sluggish cash flow & high DSO
Limited collaboration & low morale within O2C teams
Complexity of legacy systems & ERPs
Lack of visibility on global risk exposure
Increase in disputes & dissatisfied customers

WHY CHOOSE ESKER?

If improving cash flow and customer experience was easy, every business would do it. Fortunately, Esker has the tools and technologies you need to make O2C excellence a reality.

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Unite your people & processes
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With universal access from a single platform and interface, Esker is the ideal digital foundation to unite your people and processes and deliver a superior customer experience — from initial order intake to e-invoicing, collections and beyond.
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Improve global speed & accuracy
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Whether it’s ensuring precision and recall in data extraction or overcoming order and invoice “portal fatigue,” Esker’s cutting edge AI and RPA technology helps you turn daily transactional activities into value-added business gains.
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Streamline payment & cash flow
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Esker’s cloud-based O2C platform helps companies get paid faster by improving each step of the O2C cycle. Beyond collections and invoice delivery, Esker addresses the order-taking delays or errors that can impact cash collection and cash flow.
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Create new revenue opportunities
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Simply put, Esker’s O2C solutions make it easier for customers to conduct business with you. This type of end-to-end efficiency opens the door to new revenue opportunities that would have otherwise have been missed.