VSI-FAX Technical Support and Maintenance Program

Esker Technical Support mission statement

Provide world-class, focused, responsive, and expert technical support services to customers investing in Esker solutions
Act as a champion for the customer using Esker's established escalation procedures that swiftly route incidents to the most suitable technical support, quality assurance, and research and development resources — wherever they exist in the Esker Global Village
Provide incident status information to the customers in a timely fashion to enhance service levels
Add value to Esker and our customers by adhering to the core principle of "making a difference"

To learn more about the general terms and conditions of the VSI-FAX Technical Support and Maintenance Agreement (TSMA), please click on the link below:

IMPORTANT: Please note that the above documents are published for general information purpose only and has no legal value. General and legal provisions according to your region are available on the appropriate Technical Support and Maintenance Agreements provided by Esker. For more information about TSMA, please contact your Esker Representative.