Automated Order Processing for the Life Sciences Industry
Medical device, pharmaceutical and biotech companies rely on rapid go-to-market strategies and high sales margins to finance technological innovation. With profits under rising pressure from government initiatives and increased competition, life sciences companies are challenged to reduce operational cost while maintaining high customer care levels. Operational excellence is crucial. Order-to-cash performance is key to both customer service and efficiency. The old paper-based, labor-intensive way of doing business is no longer viable.
A highly effective order processing solution can result in better resource management, more efficient operations and bigger competitive advantages. And that means a healthier bottom line.
How the Esker Sales Order Processing solution works
The Esker Sales Order Processing solution automates and streamlines order processing from receipt to archive - no matter how orders are coming in. As a central platform to receive fax, email and EDI orders, the Esker solution captures customer number, product part number, special shipping instructions and due date for routing and indexing. No predefined templates are needed.
Captured data is automatically validated against order management system data, and then transferred to the order management application. Original purchase order images can be easily accessed and retrieved by authorized users at any stage of processing as needed for claims, audits or customer service.
Powerful capabilities for maximum benefits
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Order capture and routing |
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Email or fax orders are received and automatically routed to the right customer order processor work queue depending on the customer, the region, the product line or special shipping instructions. |
Benefits:
- Keep track of all received orders
- Save manual handling and routing time
- Prevent lost customer orders
- Prioritize orders for better customer service
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Automatic order entry and archiving |
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Data is automatically captured using OCR and intelligent extraction technology to completely eliminate manual data entry. The original order image is automatically stored for later search and retrieval. |
Benefits:
- Eliminate data entry errors
- Access documents immediately for faster response to inquiries
- Share documents across the enterprise
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Audit trail and reporting |
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The system keeps track of all orders documenting every touch that occurs in the workflow process. It provides reporting capabilities such as volume per customer or per processor, order processing speed and bottlenecks. |
Benefits:
- Monitor and measure order processing efficiency
- Identify and resolve bottlenecks
- Manage resources more efficiently
- Review process integrity
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Find out more
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