Business Cases: Customer Invoice Processing by Mail

Business Cases demonstrate Esker solutions in the hands of our customers

Industry   Manufacturing – Electronic Equipment
Process  Customer Invoice Processing by Mail
ERP         SAP

Challenges

    • Mailing 250,000 invoices/year out of SAP
    • Invoices printed at Corporate Headquarters
    • Printed invoices are sent to an external service for folding, stamping, and handing off to the Postal Services
    • Invoices are not sent in real time causing collection delays
    • Cumbersome process causes errors that are not caught prior to collection process beginning (no tracking of individual documents)
    • Customer satisfaction at risk

Manual Customer Invoice Processing by Mail

 

Automated Customer Invoice Processing by Mail with Esker DeliveryWare

 

 

 

 

Results

  • 10% reduction of DSO
  • Real-time invoice delivery
  • Real-time invoice tracking directly within SAP
  • Multi-channel invoice delivery based on customer preferences (mail, fax, EDI)
  • Mail volume variations do not affect processing
  • No need to store letterhead paper

Optimize Customer Invoice Processing by Mail

To read some additional resources about automating invoice processing with Esker DeliveryWare, please enter your contact details in the form below.

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