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Business Cases: Sales Order Process

Business Cases demonstrate Esker solutions in the hands of our customers

Industry  Manufacturing – Medical devices and Pharmaceutical Products
Process  Sales Order Process
ERP         JD Edwards (Version A 7.3)

Challenges

      • CSRs collect fax orders and process 40% of them manually
      • Manual fax process is resource-intensive
      • Manually processing orders across multiple business units implies manual routing and splitting which can be a source of errors
      • The template-based OCR technology employed takes 2 weeks to set up per customer with a cost of $500
      • Lack of flexibility and visibility

Manual Sales Order Process

 

Automated Sales Order Process with Esker on Demand

 

Results

    • $1,800 saved monthly on order processing
    • Complete visibility of orders
    • 100% throughput with no templates needed
    • 3.5 fewer CSRs to process orders

Optimize Sales Orders and Customer Invoicing process

To see additional resources about automating order management with Esker DeliveryWare, please enter your contact details in the form below.

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