Business Cases: Sales Order Processing

Business Cases demonstrate Esker solutions in the hands of our customers

Industry  Appliance Manufacturer
Process  Sales Order Processing
ERP         SAP

Challenges

  • Order entry and storage are paper based (Warehouses)
  • Orders are backlogged 3 days
  • Multiple delivery dates based on inventory
  • All customers send in orders with different formats and different expectations
  • Average Order entry time: 43 minutes
  • 120 Customer Service Reps
  • Acquisition of primary competitor

Manual Sales Order Process

Automated Sales Order Process with Esker DeliveryWare


Results

  • No need to hire new reps with competitor acquisition
  • Paperless consumption by archiving all documents to IBM Common Store with link back to document within SAP
  • 3 day Backlog decreased to same day order entry
  • Average entry time from 4 minutes to 11 seconds
  • Reporting capabilities throughout the order management process
  • Employees able to focus more on customer service rather than data entry

Optimize Sales Order processing

To read some additional resources about automating order management with Esker DeliveryWare, please enter your contact details in the form below.

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