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Business Cases: Sales Order Processing

Business Cases demonstrate Esker solutions in the hands of our customers

	Industry  Appliance Manufacturer
	Process  Sales Order Processing
	ERP         SAP

Challenges

Order entry and storage are paper based (Warehouses) Orders are backlogged 3 days Multiple delivery dates based on inventory All customers send in orders with different formats and different expectations Average Order entry time: 43 minutes 120 Customer Service Reps Acquisition of primary competitor

Manual Sales Order Process

Automated Sales Order Process with Esker DeliveryWare

Results

• No need to hire new reps with competitor acquisition
• Paperless consumption by archiving all documents to IBM Common Store with link back to document within SAP
• 3 day Backlog decreased to same day order entry
• Average entry time from 4 minutes to 11 seconds
• Reporting capabilities throughout the order management process
• Employees able to focus more on customer service rather than data entry